Operations Manager

Operations Manager | Royal Truck Body | Nashville, TN

Regular Employee | Salary Exempt

Who we are:

At The Shyft Group we are driven to deliver. Proudly the North American
leader in specialty vehicles, our
portfolio of last-mile delivery vehicles, work trucks, and motorhome
chassis bring people, goods, and services where they need to be.

We are strengthened by ten industry-leading brands --
Utilimaster,
Blue Arc,
Royal Truck Body,
DuraMag,
Magnum,
Strobes-R-Us,
Spartan RV Chassis,
Red Diamond,
Builtmore
and
Independent Truck Upfitters (ITU). Over 4,000 employees across eleven states and two countries work
independently and together as one team under Shyft,
building chassis, vehicle bodies, and accessories that improve every
route, every run, every ride.

Empowered by a supportive, inclusive, and highly entrepreneurial culture,
every person behind our brands is given the tools they need to make a
positive contribution to the company, their community, and their families.
Together under the Shyft umbrella, our teams drive new synergies that bring
innovations to life on the road - for an experience that is safer, more
satisfying, more rewarding all around.

With 50 years and millions of miles behind us, we continue to charge
forward - leading the commercial vehicle transition to electric, innovating across
all our brands, and earning our position among Fortune's 100 Fastest
Growing Companies.

What you'll do:

As the Operations Manager for Royal Truck Body (A Shyft Brand) based east of Nashville at our facility in Lebanon, TN, you will enjoy serving as the primary point of contact for the branch, overseeing all aspects of operations, including inside sales, outside sales, purchase order tracking, warranties, parts orders, reporting, and profit and loss management.

You'll also be accountable for driving sales, providing exceptional customer service, responding to concerns, maintaining customer relationships, handling warranty matters, and optimizing branch performance to meet and exceed organizational goals.

In addition, you will be pivotal in ensuring the branch's success through demonstrating versatility and providing effective direction and strategic decision-making.

You will also:

• Embrace the role of primary liaison between the branch, production teams, and corporate.
• Manage all aspects of Branch Operations
• Deliver impeccable service to internal and external customers
• Oversee inside sales and orders for parts, resolve warranty matters, and track purchase orders
• Generate various reports, respond to customer concerns, and provide resolve and resolution
• Spearhead the drafting and creation of the Company's and the Branch's operation plans
• Ensure that all chassis releases and quotes are signed by the appropriate representatives
• Partner with HR to distribute and ensure New Hire documents are processed
• Relay employee/management concerns, as well as policy interpretation to Corporate HR for resolution
• Embrace a proactive approach to upholding company policy
• Provide suggestions and recommendations that align with organizational goals
• Alert management to safety or other concerns
• Initiate plans and processes aimed at minimizing manufacturing costs
• Ensure the effective utilization of labor, equipment, facilities, materials, and capital
• Secure the attainment of business goals and production schedules
• Guarantee that product standards will exceed customers' expectations

Learn more about The Shyft Group and Royal Truck Body by exploring the Learn More section below.

Qualifications:

• High School Diploma or GED
• Bachelor's degree in Business or a related field or an equivalent amount of branch management experience in a similar manufacturing industry
• 10+ years' of manufacturing experience in a high-production environment
• Five or more (5+) years of managerial experience in a branch management capacity

Learn More

The content below is exclusively available on our careers site job description: https://theshyftgroup.csod.com/ux/ats/careersite/4/home/requisition/959?c=theshyftgroup

The Shyft Group

Employee Testimonials

Our Story

Sustainability

YouTube

LinkedIn

Join Our Talent Community

Royal Truck Body

About

Press Releases

Truck Bodies Products

Accessories Products

Follow Royal Truck Body on LinkedIn, Facebook, Instagram, and YouTube

Why The Shyft Group?

At The Shyft Group, we believe our people are our greatest asset. That's
why we're committed to fostering an environment where you can thrive
personally and professionally. When you succeed, we all succeed. We offer
comprehensive benefits that prioritize your health, financial well-being,
and work/life balance-because we know your best work happens when you feel
supported in every aspect of life.

Stay Healthy: Your health is our priority. We provide:

• 
  Comprehensive Medical and Rx Plan
  
• 
  Health Savings Account (HSA)
  
• 
  Complete Dental and Vision Coverage
  
• 
  Healthcare Flexible Spending Account (FSA)
  
• 
  A proactive Wellness Plan to help you stay at your best
  

Financial Security: We're here to help you build a secure future.
Our benefits include:

• 
  401(k) Retirement Savings with employer contributions
  
• 
  Short- and Long-Term Disability coverage
  
• 
  Company-Paid Life and Dependent Life Insurance
  
• 
  Options for Voluntary Term Life Insurance
  

Work/Life Balance: We know a fulfilling life outside of work
fuels success at work. We offer:

• 
  Educational Reimbursement to support your professional
  growth
  
• 
  An Employee Assistance Program (EAP) for guidance when you need
  it
  
• 
  Dependent Care FSA to help manage family responsibilities
  

At The Shyft Group, we don't just offer benefits-we offer peace of mind.
Join us and experience the difference!

The Shyft Group is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard to
race, religion, color, national origin, sex, sexual orientation, gender
identity, age, genetic information, status as a protected veteran or
status as a qualified Individual with a Disability, or any other
characteristic protected by applicable federal, state or local law. If you have a disability and would like to request an accommodation in
order to apply, please email us at careers@theshyftgroup.com.

The Shyft Group is an E-Verify Employer

Shyft uses E-Verify, which is an online system operated by the U.S.
Department of Homeland Security in partnership with the Social Security
Administration to verify employment eligibility and validate social
security numbers. Through participation in the E-Verify program,
information entered on Form I-9 will be provided and compared to
information available at both of these agencies. See posters for more
details. E-Verify Notice U.S. Right to Work
Notice.