Victim Claims Administrator

Victim Claims Administrator

The Victim Claims Administrator is responsible for reviewing, processing, and managing claims submitted by victims of sexual exploitation or their authorized representatives through an electronic portal or paper applications. This role involves verifying the accuracy and completeness of claim information, ensuring proper documentation is provided, and addressing any discrepancies through professional communication with claimants. The Victim Claims Administrator works directly with federal cases, collaborates with internal teams, and forwards claims to the appropriate U.S. Attorney's Office (USAO) for further action. Additionally, they track restitution payments, manage claims outcomes, and generate regular reports for senior management. The position requires strong attention to detail, communication skills, and proficiency in office software to ensure accurate and timely claims processing.

Compensation & Benefits:

Estimated Starting Salary Range for Victim Claims Administrator: $60,000 - $70,000

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Victim Claims Administrator Responsibilities Include:

• Receive claim submitted by claimant or claimant's authorized representative utilizing a government portal and manually entering information.
• Review claim submitted by claimant to ensure necessary supporting documentation is provided.
• Communicate in a professional and courteous manner with claimant via the portal concerning any missing, unknown, or discrepancies in information.
• Identify case(s) associated with the claimant by utilize government systems (e.g., the Victim Notification System (VNS); PACER; Lexis-Nexis) to locate federal cases in which claimant was identified as a victim.
• If unable to resolve, may - reject/return claim as invalid, incomplete, or unverifiable.
• Identify the USAO to forward claim package for presentation to the Court.
• Enter and track restitution paid.
• Determine if other cases exists to present claims and forward to a newly identified USAO for eligibility determination.
• Send notices to the claimant via portal and instruct claimant to complete online forms to obtain payment information
• Provide EOUSA Program Manager with weekly and monthly reporting of claims processing activity and completed work.
• Maintain log and report any communications with claimants or their authorized representatives outside of the portal.
• Produce a variety of documents and materials utilizing a wide range of office software applications, as necessary. Assignments may include integrating output from different database applications, charts, and graphs into word processing documents, presentations, or spreadsheets. Ensure proper format, spelling, punctuation, capitalization, and grammar of all written documents.
• When applicable, keep the Government Program Manager apprised of updates and escalate, as may be necessary, situations that arise which require Government oversight or approval.
• Performs other job-related duties as assigned.

Victim Claims Administrator Experience, Education, Skills, Abilities requested:

• Possess a four-year undergraduate degree, in a related field (i.e., business administration, criminal justice, etc.), with a minimum of three (3) years of professional work experience, to include customer service responsibilities preferably in victim services.
• Work independently and efficiently, with the ability to multi-task and prioritize a shifting workload.
• Retrieve and analyze data and information from multiple sources.
• Attention to detail and quality control techniques to ensure accuracy.
• Excellent written and oral communication skills.
• Proficient in Microsoft Office software programs (i.e., Word, PowerPoint, Excel, and Outlook) and in accessing, learning and maintaining various databases and on-line resource search engines.
• Operate a variety of office equipment, including personal computers, photocopiers, telephone systems, and scanners.
• Perform editing, reformatting, and generating written and electronic documents using MS Word, Excel, and other document generation software.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation 3S (CN3S) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CN3S, visit cherokee-federal.com.

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Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• Claims Processing Specialist
• Restitution Claims Coordinator
• Victim Claims Administrator
• Claims Case Manager
• Claims Resolution Specialist

Keywords:

• Claims review
• Restitution tracking
• Federal case identification
• Victim services
• Database management

Legal Disclaimer: Cherokee Federal is an equal opportunity employer. Please visit cherokee-federal.com/careers for information regarding our Affirmative Action and Equal Opportunity Employer Statement, and Accommodation request.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.