IT Senior Manager

Since our founding in 1785, the University of Georgia has operated as Georgia's oldest, most comprehensive, and most diversified institution of higher education (https://www.uga.edu/). The proof is in our more than 235 years of academic and professional achievements and our continual commitment to higher education. UGA is currently ranked among the top 20 public universities in U.S. News & World Report. The University's main campus is located in Athens, approximately 65 miles northeast of Atlanta, with extended campuses in Atlanta, Griffin, Gwinnett, and Tifton. UGA employs approximately 3,100 faculty and more than 7,700 full-time staff. The University's enrollment exceeds 41,000 students including over 31,000 undergraduates and over 10,000 graduate and professional students. Academic programs reside in 19 schools and colleges, including our newly formed School of Medicine.

M-F, 40 hours per week

The University of Georgia is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, genetic information, disability, gender identity, sexual orientation or protected veteran status. Persons needing accommodations or assistance with the accessibility of materials related to this search are encouraged to contact Central HR (hrweb@uga.edu).

The University System of Georgia is comprised of our 26 institutions of higher education and learning, as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.

Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.

Requires at least a baccalaureate degree in the field. Please contact your Human Resources office for an evaluation of education/experience in lieu of the required minimum qualifications.

This position leads a portion of the Franklin OIT Client Services team and is responsible for achieving the college's strategic vision for client services. This position oversees multiple complex projects with a college-wide scope, encompassing fiscal responsibility and careful coordination with institutional stakeholders and/or external vendors. It involves excellent organization, problem-solving, customer service, and communication skills. This position provides managerial and technical leadership as it supervises, coaches, and mentors 8 team members. This position oversees the team's services including technical support for faculty and staff, computer labs, and classrooms. This includes all aspects of desktop support and management including but not limited to hardware, software, deployment, networking, and security. It also includes peripheral support such as printers, multifunction copiers, tablet computers, and smartphones as well as Tier 1 troubleshooting support for audiovisual technologies and services. This position serves as a representative of Franklin OIT for various college and campus groups, striving for innovation and contributing to the development of college-level and university-wide IT standards and practices in alignment with relevant institution, system-wide, state, and federal guidelines, policies, and/or law.

This position is expected to have advanced client services and computer/technology support skills. Applicants expected to be fluent with active directory, group policy, imaging, and other aspects of desktop management. This position is also expected to have advanced server and network administration skills. Applicants are expected to be fluent with active directory, shell scripting, virtualization technology, server administration in a multi-platform environment.

Technical
- Excellent problem-solving and troubleshooting skills
- Advanced experience in the relevant technical field of expertise including Active Directory, group policy, desktop and server management, and security best practices
- Experience utilizing endpoint management systems and industry-standard tools for desktop, learning, content management, and/or systems management services (e.g., Ivanti LANDesk, Munki, JAMF, AMX Resource Management Suite, Crestron Fusion, GIT Hub/Lab, etc.)
- Experience with Active Directory
- Knowledge of TCP/IP and experience with troubleshooting wired and wireless networking
- Familiarity with common productivity and security applications

Dependability
- Use data and critical thinking to make well-judged decisions that enhance processes
- Meet agreed-upon objectives of projects and tasks
- Complete routine requests in a timely manner
- Create a seamless experience for clients
- Perform at a consistently high standard
- Participate in an annual performance development process

Productivity
- Proficiency in finding and applying knowledge and demonstrates learning agility to adapt to new information and situations
- Actively share and contribute insights with colleagues, leverages and contributes to university knowledge to support institutional goals
- Set and meet realistic goals
- Effectively manage time and stay on-task
- Document interactions with clients and routine tasks in a ticketing system
- Maintain productivity by delegating tasks with junior team members as appropriate

Relationships
- Demonstrate active listening skills to effectively understand and address concerns, utilize conflict management techniques to resolve disputes
- Build and sustain positive, collaborative relationships with a diverse range of clients and coworkers
- Promote positive morale and serves as a positive representative of Franklin OIT
- Attend department and college activities
- Serve as an example for colleagues
- Demonstrate professionalism and clarity in written and verbal communications

Teamwork
- Commitment to cooperation and teamwork, working collaboratively with colleagues to achieve common goals
- Maintain a service orientation by prioritizing the needs of others and delivering exceptional support
- Demonstrate personal accountability and avoid blaming others
- Participate in the usage and implementation of college-wide tools and standards
- Contribute to projects and tasks which have a college-wide scope
- Be available and proactive in assisting co-workers and clients during the workday
- Train and develop junior team members
- Manage workflows and processes within assigned team and with junior team members

Strategic Planning
- Demonstrate a commitment to inclusive excellence, foster trust and respect, effectively utilize institution resources, and exhibit a strong work ethic
- Demonstrate initiative in planning and organizing work within scope
- Participate in and facilitate decision making and problem-solving
- Demonstrate alignment with Franklin OIT policies and priorities
- Contribute to the development of standards and best practices
- Engage with colleagues to explore new technologies, recommend alternative solutions, and provide feedback on strategic vision"

Be advised a credit check will be required for all positions with financial responsibilities. For additional information about the credit check criteria, visit the UGA Credit Background Check website.

Offers of employment are contingent upon completion of a background investigation including, a criminal background check demonstrating your eligibility for employment with the University of Georgia; confirmation of the credentials and employment history reflected in your application materials (including reference checks) as they relate to the job-based requirements of the position applied for; and, if applicable, a satisfactory credit check. You may also be subject to a pre-employment drug test for positions with high-risk responsibilities, if applicable. Please visit the UGA Background Check website.

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