Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

Student Services Coordinator-Brooks Office of Admissions, Student Services, and Career Management

About the Jeb E. Brooks School of Public Policy

The Cornell Jeb E. Brooks School of Public Policy harnesses the University's broad disciplinary excellence in public policy, along with its innovative teaching, research, and engagement programs, to solve pressing global challenges. The school's prestigious faculty apply an interdisciplinary and problem-oriented focus to wide-ranging public policy issues as they explore how government choices intersect with people's lives. The school's initial areas of focus are in data science and technology policy; environmental and sustainability policy; health policy; human security; inequality and social policy; the politics and economics of development; and race, racism, and public policy.

The Opportunity

Jeb E. Brooks Office of Admissions, Student Services, and Career Management is seeking a dedicated Student Services Coordinator to support student recruitment, outreach, admissions, and student support functions for Brooks undergraduate programs. Reporting to the Assistant Dean of Enrollment and Student Services, you will assist with a variety of program administrative duties, including:

• Providing frontline support for student inquiries via walk-ins, email, and phone.
• Assisting with marketing efforts, admissions processes, and program administration.
• Scheduling appointments, meetings, and events.
• Managing purchasing needs for departmental and student spaces.
• Planning and coordinating student-focused events such as orientations and professional development workshops.
• Handling sensitive and confidential materials while maintaining student records and office documentation.

This is a full-time (39 hours/week) Contract College position that is based in Ithaca, NY. This position follows a 4:1 campus-to-home hybrid work arrangement. This hybrid work arrangement is subject to change at any time. Work hours are 8am-4:30pm Monday through Friday with occasional evening and weekend hours to help with department events.

What You Need

We are seeking a team member who is self-motivated, detail oriented, and organized. Additionally, you will:

• Hold an Associate's degree with 2 - 4 years of relevant experience in an office setting; or equivalent combination of education and experience.
• Have strong written and verbal communication skills to communicate, with diplomacy and tact, with faculty, staff, and students.
• Have strong interpersonal skills to anticipate and assist with the needs of students, faculty, and staff.
• Demonstrate outstanding customer service skills to manage high volume of traffic in a fast-paced office.
• Demonstrate ability of maintaining confidentiality to manage highly sensitive, confidential material.
• Have excellent organizational skills to manage and prioritize multiple tasks simultaneously and meet expected deadlines.
• Have excellent Outlook calendar skills to oversee and manage complex calendaring and schedules.
• Exercise discretion and make judgments independently of direct supervision.
• Display strong attention to detail to plan, organize and coordinate multiple projects, manage events special assignments.
• Have previous experience with event planning or project coordination.
• Be familiar with managing budgets, financial accounts, financial transition forms such as voucher, travel reimbursements, and financial reports.
• Be a proactive team member to foster a positive and productive team environment.
• Demonstrate experience and knowledge of Microsoft Suite including Word, PowerPoint and Excel and other software programs such as Access or SharePoint.
• Be available to work Memorial Day weekend to participate in, and support, commencement activities.

• Demonstrate commitment to supporting diversity, equity, access, inclusion, and wellbeing.

• Have experience working directly with people from diverse racial, ethnic, and socioeconomic backgrounds.
• Cultivate and develop inclusive and equitable working relationships with students, faculty, staff, and community members.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Bachelor's degree
• Previous experience in a high-traffic student services office
• Previous coaching, delegating or supervisory experience that will aid in effectively providing guidance and delegation of work responsibilities to student employees who are hired to work in the unit
• Prior experience in an academic setting working with students and faculty
• Demonstrated experience working with web-based editing tools for website management
• Knowledge of and experience working with social media platforms
• Prior experience working with Salesforce or other customer relationships management (CRM) system
• Experience with Cornell policies and procedures in the areas of purchasing and accounting
• Knowledge of Cornell on-line systems: KFS Dashboards, I Want Doc, Purchase Order, e-SHOP, Salesforce, and Concur
• Experience with PeopleSoft and room scheduling software

A cover letter and resume are required for further consideration for this position.

Rewards and Benefits

• This position is eligible for a hybrid work arrangement. Employees typically perform this role
  remotely 1 day per week and on-campus 4 days per week. The university reserves the right to modify, suspend, revoke or terminate the hybrid work arrangement at any time.
• This position is based in Ithaca, New York. Employees who work remotely may receive
  multiple W-2 Forms depending on their work location. The New York Convenience of employer guidelines require New York State individual tax reporting and withholding for this position. Additional individual state income tax filings may also be required if working temporarily outside of New York State.
• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.
• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: https://hr.cornell.edu/benefits-pay.
• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1 and two floating holidays. Learn more about holiday and accrued time off, visit: https://hr.cornell.edu/about/employment-policy-practice/employment-policies/time-and-leaves/holiday-and-accrued-time
• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program.
• Follow this link to learn more about the Total Rewards of Working at Cornell: https://hr.cornell.edu/jobs/your-total-rewards.

Visa Sponsorship is not available for this position.

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