Director Clinical Operations (Home Health)

BASIC PURPOSE:

The Director of Clinical Operations is responsible for overseeing and enhancing the clinical operations of a home care staffing agency. This role involves developing, implementing, and maintaining policies and procedures to ensure high standards of care, operational efficiency, and regulatory compliance. This role ensures that the agency's operations adhere to state and federal regulations, as well as industry best practices. The Director will also be responsible for creating and updating Standard Operating Procedures (SOPs) for clinical staff, ensuring consistency and quality in service delivery.

ESSENTIAL FUNCTIONS:

• Design, develop, and implement comprehensive policies and procedures for all aspects of clinical operations.
• Regularly review and update policies and procedures to reflect changes in regulations, industry standards, and organizational needs.
• Ensure policies and procedures are clear, accessible, and communicated effectively to all clinical staff.
• Develop, implement, and maintain SOPs for clinical home care staff to standardize practices and ensure consistency in service delivery.
• Conduct periodic reviews and updates of SOPs to ensure they are current with industry best practices and regulatory requirements.
• Provide training and support to staff on new or revised SOPs to ensure effective implementation.
• Ensure that all clinical operations comply with federal, state, and local regulations, including those specific to home care and patient safety.
• Monitor changes in healthcare laws and regulations and adjust policies and procedures accordingly.
• Coordinate and prepare for audits, inspections, and evaluations, addressing any findings or recommendations to ensure compliance.
• Develop and implement quality assurance programs to monitor and enhance the quality of care provided by clinical staff.
• Conduct regular audits and assessments to identify areas for improvement and ensure adherence to policies and SOPs.
• Analyze performance metrics and feedback to drive continuous improvement in clinical operations.
• Collaborate with the training department to develop and deliver training programs that align with policies, procedures, and SOPs.
• Provide ongoing support and guidance to clinical staff to ensure proper understanding and application of policies and procedures.
• Address and resolve any issues related to policy implementation and provide resources for staff development.
• Evaluate and improve clinical workflows and processes to enhance operational efficiency and effectiveness.
• Identify and implement best practices to streamline operations and optimize resource utilization.
• Monitor and manage clinical staff performance, providing feedback and recommendations for improvement.
• Maintain accurate and up-to-date records of policies, procedures, and SOPs.
• Prepare and present reports on policy compliance, quality assurance, and operational performance to senior management.
• Document incidents or issues related to policy violations or non-compliance and take corrective actions as needed.
• Other duties as assigned.

QUALIFICATIONS:

* Minimum of 7-10 years of experience in clinical operations, with at least 3-5 years in a leadership role within a home care or clinical setting.

* Current and active Registered Nurse (RN) license or other relevant clinical certification; certification in healthcare management or compliance is a plus.

* Strong leadership and management skills with a proven track record in policy development and implementation.

* Comprehensive knowledge of state and federal regulations related to home care and patient safety.

* Strong understanding of clinical services, regulatory compliance, and quality improvement.

* Proficiency in developing and maintaining SOPs and training materials.

* Excellent communication, organizational, and analytical skills.

* Excellent interpersonal, communication, and organizational skills.

* Ability to drive change and improve operational efficiencies.

• United States
• Virtual