HOUSEKEEPING SUPERVISOR
Reports to Housekeeping Manager; position is non-exempt.
THE ROLE
The Housekeeping Supervisor reports directly to the Housekeeping Manager while providing some insight to the Hotel Manager, working together on how to deliver remarkable service throughout all aspects of the department. A large degree of self-motivation is needed to drive your department, while collaborating with the Engineering and Guest Services teams. You help lead the team through your collaborative approach as you know that the ability to act as a soldier is as critical as being a general. The Housekeeping Supervisor is expected to lead by example while spending much of the day engaging with both associates and guests. We encourage our leaders to inspire and challenge each other to be their best. As a leader at Hotel Westland, you will work with a phenomenal group of peers who insist that you are collaborative, humble, experienced, and open-minded. The Housekeeping Supervisor will maintain and execute the standards for the guests' room experience during their visit to the hotel.
WHAT'S IN IT FOR YOU
- $28 hourly rate
- Paid Vacation, Seattle Paid Sick and Safe Time and Holidays
- Medical, Dental, Vision, and Pet Insurance
- 401(k) Retirement Plan with employer match
- Paid time off to volunteer for the causes you care about in your community
- Strong sense of belonging through diversity, equity, and inclusion
WHAT YOU WILL DO
- Reinforce the company's Art + Science ideologies to ensure the experiences of translocal hospitality, intuitive service, and collaboration are implemented and modeled by yourself and others on your team.
- Actively assist in training, scheduling, coaching, and motivating associates to create an environment that nurtures ideas and develops future talent for succession planning.
- Ensure a sense of belonging for associates by upholding the company's values and guidelines for a Respectful Workplace, Diverse, Equitable, and Inclusive environment, behaviors outlined within the Respectful Workplace Policy and Work Rules outlined the Associate Handbook
- Role-model the company's open-door policy and employee engagement practices, which makes the hotel a great place to work; demonstrate a positive work ethic and environment; consistently guide and monitor business ethics and good business practice; and perform other job-related duties as requested.
- Demonstrate passion and aptitude for all aspects of a guest's experience, coaching your team to handle all guest interactions with the highest level of hospitality and professionalism; and encourage your team to find creative solutions in order accommodate guest requests whenever possible.
- Observe the conditions of all physical facilities and equipment in the hotel operation, noticing the smallest detail which may go unseen by the untrained eye. Work in collaboration with other operating divisions and any third-party vendors to execute detailed cleaning and preventative maintenance programs to ensure the appearance of all furniture, fixtures, and equipment throughout the hotel.
- Collaborate with and help coach your team to complete the necessary activities for the day, such as inspecting rooms, cleaning guest rooms or stocking supplies to ensure standards are achieved, and associates feel supported and valued to exceed guests' needs.
- Be knowledgeable in all matters related to the safety, security, satisfaction, and well-being of hotel guests and associates; responds swiftly and effectively in any hotel emergency or safety situations, and verifies all associates are trained and following proper emergency procedures.
- Foster open lines of communication within the department by assisting in daily line-ups and monthly departmental all-staff meetings to create a transparent dialogue amongst the team to voice ideas and concerns, while addressing the department's key priorities
- Provide regular coaching and feedback to team members to develop their skill set, fostering an environment of continuous growth.
WHAT YOU WILL NEED
- Minimum of three (3) years of housekeeping experience, ideally within an upscale, lifestyle, or luxury hospitality company; at least one (1) year experience in a leadership role preferred.
- Proficiency of the English language in reading, writing, and verbal communication, Spanish or Creole language skills are a plus.
- Adaptable interpersonal communication skills to address employees at all levels of the hotel.
- Intermediate skills in Microsoft Excel and Word to create spreadsheets or proposals.
- Ability to lift up to 25 lbs. for handling housekeeping supplies.
- Ability to push/pull up to 100 lbs. for linen carts and housekeeping supplies.
- May be required to work varying schedules that includes days, nights, weekends, and holidays.
WHO WE ARE
Hotels done differently. At Aparium, we believe in the power of People, Place and Character. We ensure our hotels are a place where individuals are valued and celebrated, elevating our associates' pride in who they are, where they live and who we serve. Our hotel is a tribute to the neighborhoods and the people of the communities where we operate.
Nestled in the heart of Pioneer Square, Hotel Westland is poised to make its grand debut in May 2025, inviting guests to immerse themselves in the breathtaking renaissance of the RailSpur District. This soon to be iconic 120 room boutique hotel houses two distinct food & beverage outlets - Salt Harvest and the Rooftop Bar - designed for socializing, co-working, creating, eating, drinking, and relaxing. The hotel brings together world travelers and neighbors alike while showcasing Seattle's rich legacy and knack for innovation through thoughtful touches from local businesses and artisans. The RailSpur development links the history of Pioneer Square with Seattle's posture towards progress and purpose, all converging and connecting in Seattle's first neighborhood.
The hotel is managed by Aparium Hotel Group. Founded in 2011, Aparium is driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings and was born with an intense focus on unearthing the amazing moments unique to every city. Since its founding, Aparium has grown into a new kind of hotel brand, one that ventures off the beaten path, both geographically and philosophically. Recognized by Travel + Leisure World's Best Awards as a leading hotel brand, Aparium is known for its singular ability to combine the business acumen of large hospitality companies with the charm of boutique hotels, bringing the disparate forces together in bustling, smaller markets.
As an Equal Opportunity Employer, Aparium Hospitality Services celebrates diversity and is committed to creating an equitable and inclusive environment, and sense of belonging for all employees. We do not discriminate and believe every individual should be proud of who they are, where they come from and take pride in who we serve. Aparium is an E-Verify employer.
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Aparium Hotel Group
paid time off, 401(k), retirement plan
Feb 19, 2025