Unified Communications Administrator II

AMERICAN SYSTEMS

United States, D.C., Washington

80 M Street Southeast (Show on map)

Feb 19, 2025

Unified Communications Administrator II

Location

US-DC-Washington

ID

2025-2190

Category

IT / Cyber Security / Network Systems

Position Type

Full-Time

Remote

Clearance Required

Top Secret/SCI

Overview

AMERICAN SYSTEMS is an employee-owned federal government contractor supporting national priority programs through our strategic solutions in the areas of Information Technology, Test & Evaluation, Program Mission Support, Engineering & Analysis, and Training.

Responsibilities

As a Unified Communications Administrator II with AMERICAN SYSTEMS you will have the opportunity to do the following:

Provide standardized solutions forCisco network equipment across the U.S. and internationally.

Be at the forefront of resolving Unified Communications challenges, collaborating with a dynamic group of professionals, and delivering exceptional customer service.
Troubleshoot and resolve Unified Communications (UC) incidents, including voice and video challenges.
Manage and maintain Cisco UC endpoints and vendor-specific multi-level video teleconferencing systems.
Perform moves, adds, and changes (MACs) in line with service level agreements (SLAs).
Collaborate on the installation of local and remote data and voice communication equipment.
Contribute to hardware refreshes and maintain security policies on Unified Communications systems.
Write and update operational documentation, including instructions for system usage.
Deliver outstanding customer service and exceed expectations with every interaction.
Provide activity reports to managers and assist with periodic off-hours support as needed.

Qualifications

Active Top Secret clearance with SCI eligibility.
A STEM degree and at least 2 years of related experience (Additional experience and/or certifications will be considered in lieu of degree).
Active DoD 8140 IAT Level I or higher (e.g., A+ CE, Network+ CE, or SSCP) and a commitment to earna DoD 8570 Computing Environment certification (e.g., CCNA Voice) within 6 months of hire.
Experience with Cisco UC technologies, including CUCM (v11.5+), Cisco VTC codecs, VoIP endpoints, and Telepresence Management Server.
Willingness to occasionally travel (up to 10% annually) and provide support outside standard work hours when needed.
A valid U.S. driver's license.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $66,100.00/Yr. - USD $139,300.00/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance.

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status