National Service Technician/Trainer

Job Description:

Join our Team: National Service Technician/Trainer
Watertown, South Dakota

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated National Service Technician/Trainer to contribute to the Terex Utilities team in Watertown, SD.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

What you'll do

The National Service Technician/Trainer is responsible for coordinating and being accountable for the performance of the on location service and repair operations on products manufactured by the company in accordance with directives and policies governing such services.This role performs Operator and Mechanic training for internal and external customers as needed to support the business and departmental needs/objectives.

• Answer calls from customers on the Service Queue to provide possible solutions to restore the equipment to safe and efficient operation
• Identify parts and supplies that the customer must have to restore equipment to a safe operational level
• Work closely with engineering personnel on technical matters and coordinate their instructions and recommendations with the customer or distributor. Communicates information on equipment problems or potential enhancements to other teams within the company
• Make service and repair calls to investigate operating difficulties, diagnose problems and determine reasons, nature of correction, make repairs or adjustments to remedy malfunctions.
• Maintain a sound working relationship and liaison with the customer's personnel to maintain the image of the Company and its products
• Work from complex engineering drawings and specifications, detailed written and verbal instructions, manuals, etc.
• Prospect and secure additional training business as required
• Plan, coordinate, and execute the Factory Workshops in Watertown.
• Support branch customer and internal service schools as needed
• Assess the training needs of the customer and deliver training including but not limited to:
• Operator training per ANSI: NCCCO Digger Derrick Operator Certification, NCCCO Foundation Drill Certification, Edge Training (Operator Safety Training)
• Mechanic training: Mechanical, Hydraulic, Electrical, Inspections, Operation, Chassis Integration, FPS (Fluid Power Society
• Enhance online program offerings and update as required
• Perform international training as needed.
• Produce Tech-tips, Service School PowerPoints, In-services, and other materials as needed.
• Perform other assigned duties or functions that may be required for smooth and timely operation of the department

What you'll bring

• Sedentary involves constant sitting. Must be able to lift 10 pounds occasionally, frequent lifting of 1-2 pounds
• Minimum of five (5) years of experience in the industry
• Ability to become an FPS Certified instructor within one (1) year from date of acceptance.
• Ability to become an NCCCO Certified Digger Derrick Operator and Practical Examiner within one (1) year from date of acceptance
• Ability to become an NCCCO Certified Foundation Drill Operator and Practical Examiner within one (1) year from date of acceptance. If the program has not been finalized, six (6) months after the NCCCO Foundation Drill Operator program is available

Why Join Us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

The compensation range for this position is $23-$35 per hour. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.