Customer Success Specialists (CSS), Security

***Successful candidate must hold Security clearance**

Application window is intended to be closed by 03/04/25. Preferred location: Washington,DC

However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

The Customer Success Specialist (CSS) team is a strategic advisor and technical expert that engages with customers to accelerate their adoption of Cisco products & solutions that transform their business and drive business outcomes. Specifically with the following Solution Domains: Integrated Security Operations: Cloud & Network Security and Cross Domain Data Correlation

Your Impact

• CSSs are SME's in their aligned product or architecture.
• CSSs bring strategic vision, the latest technology from Cisco Engineering, and tactical expertise in successful customer engagements.
• CSSs possess experience engaging with key customers, understanding their outstanding needs, and applying industry-standard processes to drive successful outcomes.
• Delivered consultative sessions, and interactive technical presentations, and collaborated on quarterly business reviews (QBRs).
• CSSs are experts in understanding and have experience with public cloud providers such as AWS, Azure, and GCP, as well as knowledge of virtualization technologies.
• Expertise in automation, including using APIs and programmability to orchestrate workflows and integrate with existing ecosystems (e.g., ITSM, Open Source).

Minimum Qualifications:

• Security clearance is required.
• 7+ years in technical consulting or direct customer interfacing/engagement roles with experience in industry-standard methodologies related to the security domain
• 7+ years working with Public Sector/Federal customers
• 7+ years expert-level knowledge is a must in Zero Trust Network Access, AAA, ISE and Secure Firewall and Cloud Security.

Preferred Qualifications:

• DevNet, CCNA, CCNP, or CCDP ,CCIE, CISM, CISSP, or equivalent are strongly preferred.
• Cisco Success Management certifications: Cisco Certified Success Specialist.
• BS in Engineering, Computer Science; Masters or equivalent experience preferred.
• Minimum two of the following technical skills: SDLC practices include Agile, DevOps, and CI/CD strategies, IT Operations (NOC or similar), Virtualization and Containerization (Kubernetes, Pivotal Cloud Foundry),Cloud technologies (AWS, Azure, GCP, etc), Open Telemetry, SAP Technologies, Application Performance Management, Application Development, experience with JavaScript (JQuery, Dojo, AngularJS, etc), Java (J2EE), .Net

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