Job Summary:
Come work for an organization with their minds and hearts set on caring for pets, while setting the bar high on patient care, client service, teaching, and research! Our faculty and staff use the latest state-of-the-art medical systems to deliver high quality patient care while teaching the next generation of future veterinarians. Several of our faculty focus on the use of advanced technologies (including Artificial Intelligence) to further their research. The SVM Information Technology team is a key partner in delivering all these systems and services in support of the operation of one of the best Schools of Veterinary Medicine in the nation.
At the UW-Madison School of Veterinary Medicine, you'll help develop and lead a team that enables the delivery of state-of-the-art teaching and patient care through their implementation and support of the latest computing systems. You'll also serve as a key liaison with one of our core stakeholders: our Veterinary Medical Center. Your knowledge and skills at leading and managing teams, while helping the director develop IT strategy, will be welcomed and embraced, as you join our professional team of Information Technology generalists and specialists.
Great benefits, an amazing team environment, and advancement opportunities await! Apply today!
Responsibilities:
Develops and directs the implementation of strategic plans for information technology (IT) functional department(s), unit(s), or program(s) to ensure that resources are utilized to provide effective administrative, research, outreach, and/or instructional information technology services. May directly manage IT services.
- 10% Directs strategic information technology planning initiatives and establishes objectives for IT functional department(s), unit(s), or program(s) to ensure appropriate use of financial, administrative, staffing resources in alignment with the strategic plan
- 20% Develops operating policies and procedures to comply with regulations, institutional policies, and unit objectives
- 10% Exercises supervisory authority, including hiring, transferring, suspending, promoting, managing conduct and performance, discharging, assigning, rewarding, disciplining, and/or approving hours worked of at least 2.0 full-time equivalent (FTE) employees
- 5% May develop and audit the unit budget and/or financials
- 10% Serves as a liaison representing the interests of the unit to internal and external stakeholders
- 15% Frequently assists the division's IT director in advising institutional or divisional leadership on information technology operations and business models
- 10% May perform manager functions
- 5% Provides management and leadership for teams supporting endpoint information Technology (endpoint computing devices, such as desktop, laptop, and tablet computers; and VoIP telephone systems).
- 5% Provides management and leadership for teams supporting medical equipment such as por5table ultrasound, X-Ray, and pharmaceutical distribution cabinets; and credit card acceptance terminals.
- 5% Through coaching and/or mentoring, provides guidance to team members on career growth, networking opportunities, and other professional development opportunities.
- 5% Serves as backup leadership to the CIO and Director of IT as needed
Tasks:
- Provide leadership and mentorship to IT staff, fostering professional development and a customer-focused culture.
- Assists in developing and implementing the IT strategic plan to align with the School of Veterinary Medicine's and UW Veterinary Care's goals and mission.
- Work with team members to develop formalized project management processes to ensure on-time and on-budget delivery of projects.
- Work with team members to develop and implement strategies for disaster recovery and business continuity specific to the hospital and academic environment.
- Work with client stakeholders and team members to develop processes and procedures to deliver successful IT services to multiple constituent groups.
- Work with team members and stakeholders to develop and deploy technology projects, ensuring timely and cost-effective delivery.
- Work with team members to ensure compliance with university policies, data security standards, and applicable regulations, particularly regarding sensitive research .
- Work with team members to draft, review, and enforce IT policies, including data security and compliance standards.
- Support faculty in integrating and maintaining technology solutions for teaching, research, and clinical education.
- Manage work queue for endpoint support team, ensuring cases are appropriately assigned and assuring timely resolution of client issues.
- Work closely with primary hospital stakeholders to ensure appropriate service delivery on electronic medical records and PACS/Radiology management systems.
- Occasionally perform monthly IT billing to departments that purchase goods through the IT teams, processes IT purchases as needed, and work to ensure the inventory is properly managed.
Institutional Statement on Diversity:
Diversity is a source of strength, creativity, and innovation for UW-Madison. We value the contributions of each person and respect the profound ways their identity, culture, background, experience, status, abilities, and opinion enrich the university community. We commit ourselves to the pursuit of excellence in teaching, research, outreach, and diversity as inextricably linked goals.
The University of Wisconsin-Madison fulfills its public mission by creating a welcoming and inclusive community for people from every background - people who as students, faculty, and staff serve Wisconsin and the world.
For more information on diversity and inclusion on campus, please visit: Diversity and Inclusion
Education:
Preferred
Bachelor's Degree
Qualifications:
Minimum one year of experience leading or supervising two or more employees (at any level) required.
Experience engaging with end-user and executive stakeholders to ensure appropriate levels of support are achieved is required.
Experience understanding, implementing, and drafting organizational process and/or policy documentation is required.
Experience managing or leading information technology projects required.
Experience working with Asset, Inventory, and Billing systems preferred.
Experience with IT Service Management concepts preferred.
Experience working with IT Ticketing or IT Service Management systems preferred.
Work Type:
Full Time: 100%
This position may require some work to be performed in-person, onsite, at a designated campus work location. Some work may be performed remotely, at an offsite, non-campus work location.
Appointment Type, Duration:
Ongoing/Renewable
Salary:
Minimum $100,000 ANNUAL (12 months)
Depending on Qualifications
How to Apply:
Please upload a cover letter, current resume/CV, and a document listing three professional references. One of the references must be a current or former supervisor. References will not be contacted unless you are a finalist. For questions regarding the application process, please contact Nancy Parkinson, nancy.parkinson@wisc.edu.
Contact:
Nancy Parkinson
nancy.parkinson@wisc.edu
608-263-1158
Relay Access (WTRS): 7-1-1. See RELAY_SERVICE for further information.
Official Title:
IT Director I (MSN)(IT203)
Department(s):
A87-SCHOOL OF VET MEDICINE/ADMIN - GEN COMPUTING
Employment Class:
Limited
Job Number:
311893-LI
The University of Wisconsin-Madison is an Equal Opportunity and Affirmative Action Employer.
Qualified applicants will receive consideration for employment without regard to, including but not limited to, race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, or status as a protected veteran and other bases as defined by federal regulations and UW System policies. We promote excellence through diversity and encourage all qualified individuals to apply. For more information regarding applicant and employee rights and to view federal and state required postings, click here
If you need to request an accommodation because of a disability, you can find information about how to make a request at the following website: https://employeedisabilities.wisc.edu/disability-accommodation-information-for-applicants/
Employment may require a criminal background check. It may also require you and your references to answer questions regarding sexual violence and sexual harassment.
The University of Wisconsin System will not reveal the identities of applicants who request confidentiality in writing, except that the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).
The Annual Security and Fire Safety Report contains current campus safety and disciplinary policies, crime statistics for the previous 3 calendar years, and on-campus student housing fire safety policies and fire statistics for the previous 3 calendar years. UW-Madison will provide a paper copy upon request; please contact the University of Wisconsin Police Department.
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University of Wisconsin Madison
$100,000 ANNUAL (12 months)
Feb 20, 2025