Welcome/Information Desk, Gold Team Associate

Shift:Various Shifts - see below for available openings
Department: Gold Team
Compensation:

* Base Pay Range: $14.00 - $21.18 per hour, based on experience

* Shift Differentials:

o Additional $1.00 per hour for evening or weekend shifts

o Additional $1.25 per hour for night shifts

o Additional $2.00 per hour for weekend evening shifts

o Additional $2.25 per hour for weekend night shifts

* On Call Pay: $2.00 per hour

As of Thursday February 20, 2025 the following full-time and part-time shifts are available for you to join the Gold Team.Please note that you will be able to indicate your shift preference during the phone interview. All shifts will include occasional holidays.

SHIFTS AVAILABLE:

• Full - time:
  
  
  
  • Children's Information desk - Monday - Friday 1:00 p.m. to 9:00 p.m.
  
  
  
  
• Part - time: (Weekday and Weekends)
  
  
  
  • 6:00 a.m. to 2:30 p.m.
  • 2:30 p.m. to 10:00 p.m.
  • 1:00 p.m. to 9:00 p.m.
  
  
  
  
• PRN: Varying shifts

ABOUT THE JOB

MU Health Care is looking for a dynamic, customer-focused individual to join our Gold Team as an Associate. If you're someone who thrives on making people feel welcomed and supported, this is the perfect opportunity for you. We seek an engaging, approachable candidate who can create an exceptional first impression for visitors, patients, and staff alike. You'll play a key role in ensuring the smooth flow of patients and visitors, answering their questions, assisting with their needs, and offering assistance to make their experience as seamless as possible. The ideal candidate is compassionate, reliable, and able to adapt to a fast-paced environment, all while upholding strict confidentiality and maintaining a high standard of service. If you're looking to be part of a team that values service excellence and positive relationships, we want to hear from you!

ABOUT MU HEALTH CARE

MU Health Care is a growing academic health system in mid-Missouri comprised of multiple hospitals - including the region's only Level 1 Trauma Center and region's only Children's Hospital - and over 90 specialty clinics located throughout the region.

As an MU Health Care employee, you'll be part of an exceptional team committed to our mission of saving and improving lives. Our core values of inclusion, respect, service, discovery, responsibility and excellence foster a collaborative work environment where you can grow your career.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

* Cordially greet visitors and patients upon arrival.

* Ascertain patients' and or visitors' needs, answer questions, give directions, and assist them accordingly to obtain wheelchairs or other services as needed.

* Escort, transport, and assist patients/visitors who need help to their destination within the hospital.

* Help patients and visitors with taxis/rideshare or other transportation needs, hotels, restaurants, local events and attractions, and access to the internet.

* Manage visitor and patient safety guidelines at facility entrances.

* Build positive relationships with hospital leadership, physicians, nurses, and staff.

* Complete employee, vendor, and visitor verification processes and issue identification badges per facility policies.

* Assist vendors as needed.

* May complete unit/department-specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

Two (2) years of experience interacting with the public. Education may be used in lieu of work experience.

PREFERRED QUALIFICATIONS

Additional license/certification requirements as determined by the hiring department.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs and occasionally move objects up to 25 lbs. This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.