New

Managed Technology Support Specialist - Technology Solutions

University of Illinois Chicago
United States, Illinois, Chicago
Feb 21, 2025
Managed Technology Support Specialist - Technology Solutions Managed Technology Support Specialist - Technology Solutions Hiring Department: Technology Solutions Location: Chicago, IL USA Requisition ID: 1030701 FTE: 1 Work Schedule: Monday - Friday 9:00 am - 5:00 pm Shift: Days # of Positions: 1 Workplace Type: Hybrid Posting Close Date: Salary Range (commensurate with experience): $62,000.00 - 72,000.00 / Annual Salary About the University of Illinois Chicago UIC is among the nation's preeminent urban public research universities, a Carnegie RU/VH research institution, and the largest university in Chicago. UIC serves over 34,000 students, comprising one of the most diverse student bodies in the nation and is designated as a Minority Serving Institution (MSI), an Asian American and Native American Pacific Islander Serving Institution (AANAPSI) and a Hispanic Serving Institution (HSI). Through its 16 colleges, UIC produces nationally and internationally recognized multidisciplinary academic programs in concert with civic, corporate and community partners worldwide, including a full complement of health sciences colleges. By emphasizing cutting-edge and transformational research along with a commitment to the success of all students, UIC embodies the dynamic, vibrant and engaged urban university. Recent "Best Colleges" rankings published by U.S. News & World Report, found UIC climbed up in its rankings among top public schools in the nation and among all national universities. UIC has nearly 260,000 alumni, and is one of the largest employers in the city of Chicago. Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. UIC is seeking a Managed Technology Support Specialist to join our Technology Solutions team. This role is primarily responsible for delivering high-quality, customer-focused, technical, and end-user support to designated university units. This role requires interaction with application software, operating systems, and vendor partners to diagnose and resolve unique, non-recurring problems and successfully deploy hardware and software solutions within established standards and guidelines. This position is also responsible for maintaining accurate and timely documentation of all work using the assigned ticketing system. This position requires the use of a mobile phone, including participation in rotating on-call support responsibilities outside of regular business hours, including nights, weekends, and holidays. Duties & Responsibilities: Assist clients and staff with the installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral and audio-visual equipment, and software within established standards and guidelines. Maintain a high level of client satisfaction through effective communication and prompt resolution of support requests, including escalation to other staff or vendor contacts as needed. Promptly documenting all work in the assigned ticketing system. Utilize endpoint management software tools (including GPO, Intune, MECM, and Jamf) to deploy and maintain computers following relevant university standards and policies, ensuring compatibility and reliability with use of diverse software and hardware systems. Assist in maintenance of hardware and software inventory and deployment details, including recommendations to clients on equipment replacement cycles. Fully participate in defined support processes, including creation, updating, and resolution of support interaction tickets. Document and monitor reported service problems and their associated workarounds to ensure timely and, when possible, proactive resolution of incidents. Participate in the development of associated documentation to ensure efficient service provision and support: internal knowledgebase of procedures for common requests/incidents, testing procedures, training guides, manuals, and how-to documents. Provide assistance and guidance to clients through demonstration of applications, equipment, and processes in person and using the assigned ticketing system. Participate in rotating on-call support responsibilities outside of regular business hours, including nights, weekends, and holidays. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required: Bachelor Degree within Computer Science or closely related field of study Minimum 1 years of professional IT experience within IT Support Services which includes demonstrated experience providing end-user technical and troubleshooting support with computer hardware, software and classroom technologies within desktop and networking environments via, telephone, ticketing systems and/or onsite resolution. Preferred Qualifications: Demonstrated experience with client focused, hands-on desktop support in large IT environment. Demonstrated knowledge of Active Directory\Azure Active Directory, Microsoft email, Computer Security principles, Endpoint management products such as Microsoft MECM, InTune and Jamf, Video Conferencing and remote access technologies. Microsoft Certified Technology Specialist (MCTS) Windows 10 preferred. A+/Network+ certification preferred. Intune and Azure AD knowledge preferred. IT Infrastructure Library (ITIL) Foundation Certification. Excellent customer service skills. Analytical skills to diagnose and solve problems, with attention to detail. This position requires strong communication and excellent customer service skills, including the ability to communicate technical information concisely to a non-technical audience. Success in this position requires initiative, diplomacy, appropriate judgment, and application of independent analysis, communication, and advanced problemsolving skills. Technical proficiency with Microsoft Office Suite, including use, installation, configuration, and troubleshooting. Ability to explain and instruct others in the proper operation of computer and audio & video systems. Ability to effectively communicate and present concepts at all levels of the organization. Demonstrated ability to learn quickly, adapt, and train on new hardware or software applications is preferred. Ability to be self-motivated and directed, and effectively prioritize and execute tasks in a high-pressure environment. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14372?c=uic Copyright 2024 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-4233e550fd83f74fa99e37fa6774c134