Executive Housekeeper

As an Executive Housekeeper, you will be responsible for overseeing and managing all aspects of the housekeeping, laundry, and public areas department within the hotel. This includes ensuring cleanliness, orderliness, and aesthetic appeal of all guest rooms, public areas, and back-of-house spaces. You will lead a team of housekeeping staff, set high standards for cleanliness, and collaborate with other departments to ensure a seamless guest experience.

Leadership & Management:

• Provide leadership to the housekeeping team, including training, coaching, and performance management.
• Development and maintain a positive working environment that encourages teamwork and excellence.
• Ensure the housekeeping shifts are always covered, including weekends, holidays, call-ins, vacations, etc. making it fair for all Team Members and ensuring all job duties are covered (ordering, etc.)
• Address Team Member issues and concerns in a timely, efficient, and professional manner.

Quality Assurance:

• Establish and enforce high standards of cleanliness, hygiene, and overall appearance in all areas of the hotel.
• Conduct regular inspections of guest rooms and public spaces to ensure compliance with established standard.
• Address and resolve guest complaints or concerns related to housekeeping.
• Print off housekeeping task sheets for the day and assign to the housekeepers scheduled for the day, making note of any late checkouts
• Inspect for safety issues and report any maintenance issues to the maintenance department

Inventory & Supplies:

• Monitor and manage inventory of cleaning supplies and linens.
• Coordinate with suppliers to ensure timely and cost-effective procurement of housekeeping supplies.
• Implement efficient usage of cleaning products to control costs.
• Accurately forecast occupancies and place orders accordingly (i.e. Guest Supply, Sysco, etc.) while staying within the company budget

Budget Management:

• Assist in the preparation of the housekeeping department budget.
• Monitor and control expenses to ensure budgetary compliance.

Training & Development:

• Develop and implement training programs for housekeeping staff.
• Stay informed about industry best practices and incorporate them into the department's operations.
• Interview, hire, and train leadership team and Housekeeping Team Members

Collaboration:

• Collaborate with other departments, such as front office and maintenance, to ensure seamless communication and coordination.
• Work closely with the maintenance team to address any repairs or maintenance issues in guest rooms and public areas.
• Communicate regularly with the front desk to ensure all early outs, late check outs, etc. are taken care of accordingly.

Safety & Compliance

• Ensure compliance with health and safety regulations in all housekeeping activities.
• Implement and enforce hotel policies and procedures related to housekeeping.
• Update Safety Data Sheets (SDS) as often as needed
• Other duties as requested by management

Position Requirements:

• Minimum Knowledge: Requires ability to interpret / extract information and / or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills
• Job-Related Experience: This position requires a minimum 3-5 years Housekeeping department leadership experience.
• License, Training, and/or Certification Required: CPR training

Working Conditions and Physical Effort:

• Workload Fluctuation: The workload required to perform this job requires ability to adapt to change
• Manual Skills: Some portions (10 - 50%) of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations
• Physical Effort: Significant portions (more than 50%) of daily assignments involve prolonged standing, transporting material or equipment, or lifting, moving, or carrying heavy (over 30 pounds) materials for intermittent periods throughout the day
• Physical Environment: Significant portions (more than 50%) of daily assignments involve exposure to dirt, odors, noise, or temperature / weather extremes. Working surfaces may be un-level, slippery, or unstable
• Work Schedule: Work regularly requires or varies between afternoon, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs.
• Ergonomics Risks: Significant portions (more than 50%) of daily assignments involve ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, vibration, cold temperatures, and heavy lifting, pulling, pushing, or carrying of heavy objects, poor body mechanics, restrictive workstations, or awkward postures