Global Payments Group Manager

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GENERAL FUNCTION:

Responsible for the overall operations and service delivery of the Bancorp's high risk, time sensitive and high value domestic and international funds transfer (USD and foreign) as well as foreign cash letter and check collection processing units inclusive of service and support for commercial treasury Bank customers. These areas include Wire, ACH and SWIFT processing. Primary focus of role is on strategic planning, ensuring that all risks are mitigated and customer and employee needs are exceeded. Works closely with various internal and external support groups such as Commercial Treasury Management, Global Trade Solutions, Risk Management, Treasury, Security Settlement, Legal Counsel, Analysis, Accounting and Control along with steering committees to develop strategy, products, policy and operational processes.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Remains current and knowledgeable on all regulatory guidelines (Federal, NACHA, etc.) related to Global Payments and ensures that requirements are incorporated into daily operational procedures and adhered to by staff.
• Monitors periodic KRIs, KPIs, SLAs for volume and quality assessment and assesses trending.
• Stays informed of new developments, best practices, industry trends and ideas, which would affect the area by visiting other companies and vendors, attending various association conferences, reading industry materials and interviewing vendors.
• Complies with and ensures all Bancorp policies and departmental procedures are being adhered to by staff.
• Acts as liaison with other internal departments, such as Audit, Compliance, Credit, and the Line of Business as it relates to the functions performed by area of responsibility.
• Actively participates in and is a voting member of the Global Payments Governance Council.
• Responsible for developing and managing a risk management process within each functional area and ensuring that all areas meet Bancorp guidelines and maintain compliance with Federal Reserve Guidelines. Includes development of Key Risk Indicators(KRI's)and reporting of results to Senior and Executive Management.
• Develops and maintains partnerships with the business unit and ensures a solid knowledge of the strategic business plan as it relates to products and revenue streams ensuring the team and processes are aligned to support the strategic plan.
• Ensures appropriate escalation of customer service, operational and/or employee situations.
• Ensures that both internal and external audits are satisfactory and provide timely resolution to all findings.
• Ensures the development, maintenance and annual testing of Business Resumption plans for each functional area.
• Utilizes a capacity model to evaluate and recommend resources needed to accommodate increases in volume due to mergers, acquisitions, centralization, and new business.
• Exercises personnel authority over funds transfer functions including staffing, performance appraisal, promotions, salary administration and termination.
• Manages resources and expenses to the department plan.
• Responds to complex questions from internal and external customers and internal staff members regarding area activities. Troubleshoots issues and problems.
• Partners with Information Technology to identify, recommend and implement technology solutions that will enhance efficiency, accuracy and mitigate risk.
• Assists in the formulation, recommendation, and implementation of operational and product owned policies, by serving on committees relative to operations and by collaborating with others in the company in the study and review of proposals for Global Payments functions.
• Responds to inquiries from management, auditors and other authorities regarding internal control, procurement, disbursement and reconciliation issues and data in reports issued by the department.
• Meets with the Federal Reserve and external regulatory bodies (such as Deloitte, KPMG, etc.) as needed to discuss processes, risks and controls.
• Responsible for ensuring positive Employee Engagement exists in areas of responsibility.
• Responsible for service delivery to end users including commercial, retail, and correspondent banking customers, as well as all Bancorp affiliates and internal departments inclusive of evaluating, monitoring, and reporting key performance measurement and quality goals. Ensure that production standards and service level agreements are met and maintained.
• Participates in annual Talent Assessment to identify potential successors and to identify development opportunities for direct reports.
• Provide opportunities for development and mentoring of subordinates.
• Assumes additional responsibilities as assigned.

SUPERVISORY RESPONSIBILITIES:

Direct management responsibility for a team of exempt and non-exempt personnel. Responsible for providing employees timely, candid and constructive performance feedback, developing employees to their fullest potential, recognizing and rewarding employees for accomplishments, developing the appropriate talent pool to ensure adequate bench strength and succession planning. Ensure employees complete all annual compliance courses.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

• High-risk area. May require annual background and credit check.
• Four year college degree required preferably with emphasis in Business.
• Minimum 7-10 years banking experience preferably in funds transfer, operations or comparable area.
• Management and leadership experience with exempt and non-exempt employees preferred.
• Exceptional verbal and written communication skills; effective in communicating at all levels from team members to Senior Management.
• Experience with Microsoft office products, such as Access, Word, Excel, PowerPoint and Outlook.
• Strategic leader who takes initiative, is detail oriented, decisive and has strong analytical skills.
• Ability to multi-task and be flexible.
• Ability to work in a team environment, presenting a professional image and executive presence.
• Must be a self-motivated individual who is able to work with minimal supervision.

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.