Patient Call Representative - Primary Care Call Center- Residency - Full Time - 8 Hour - Days

Education:

• High School Graduate or Equivalent Preferred

Experience:

• 1 year experience in a healthcare call center - preferred

Certifications/Licensures:

• Epic - Proficiencies required for this position must be passed within 90 days of start date

Skills:

• Knowledge of organizational policies, procedures, systems and objectives

• Trained in Health Insurance Portability and Accountability Act (HIPAA) general protocols with additional training specific to department as required & Security Policies and Procedures

• Proficient in keyboard and typing skills

• Maintains professional and personal integrity

• Must be able to maintain effective working relationships with a wide variety of individuals

• Ability to communicate effectively written and orally

• Ability to possess visual capacity and hearing to monitor and use telephone equipment

• Effective communication skills (good hearing, listening and speaking skills)

• Ability to deal diplomatically with all types of individuals under stressful situations

• Basic knowledge of medical terminology, anatomy and physiology

• Ability to work with the public in a professional courteous manner

• Enjoys working with the public

• Knowledge of JMH patient navigation programs

• Variable shifts

Pay Range: