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Join our
fashion-obsessed team, dedicated to a styling and social experience that makes
women feel beautiful.
POSITION OBJECTIVE:
The Assistant Store Manager is responsible for
supporting the Store Manager in promoting a customer and product-focused sales
culture, where our values and guiding principles are at the forefront of all
store operations, including managing sales operations, asset protection, and
human resources functions to ensure great customer experience and maximum
profitability. We love what we do, and believe that with our teams, we are the
most amazing place to work, learn, and grow!
FUNCTIONAL
RESPONSIBILITIES:
Performance
Culture
* Analyzes sales reports
and KPIs to determine the needs of the business; In partnership with Store
Manager, executes in store business and sales strategies.
* Establishes and
communicates clear expectations, holding store team and themselves accountable
for achieving all brand, performance, and behavior standards.
* Controls payroll and
supply budget.
* Performs and oversees
basic operational activities such as scheduling, target shrink audits, physical
inventory, opening and closing duties, time sheet review and payroll accuracy
documents, and merchandise flow processes.
* Performs
all financial activities effectively and in accordance with policy, including
cash handling and reporting, price changes, and merchandise handling; ensures all register transactions are
completed accurately and in accordance with policy.
* Ensures
compliance with all applicable laws, loss prevention policies, operating
procedures and controls; conducts associate training to reinforce proper
controls.
* Administers
all operational process including inventory receipt/dispatch, daily
replenishment of floor merchandise levels, and execution and preparation of
physical inventories.
Ensures visual
presentation, organization, and facility maintenance are representative of the
Brand.
Develops a high
performance culture, motivating sales team to meet assigned sales and
productivity goals.
Trains and coaches to
ensure selling team is fluent in all aspects of product knowledge on line and
in store.
Trains, coaches and
assists with locate fulfillment and selling.
Building High Performing Teams
* Motivates
and inspires store team, developing a shared vision while modeling core values.
* Promotes an inclusive, collaborative
approach to problem solving.
* Communicates
with store teams and Store Manager to effectively lead positive change.
* Seeks
personal developmental opportunities and readily solicits feedback to build
leadership skill set.
Customer Experience
* Models, teaches, and
promotes the Most Amazing Personal Service (MAPS) principles and standards,
offering a cohesive omni channel experience.
* Models
sales expectations by utilizing various techniques and communicating product
knowledge to the customer; recommends merchandise selections or helps to locate
or obtain merchandise based on customer needs and desires.
* Ensures prompt
resolution of customer concerns.
* Ensures a fast and
efficient register experience, remaining current on policies regarding
payments, coupon acceptance, returns and exchanges, security practices and
other applicable operations.
* Ensures team maintains
consistent client communication through utilization of customer book, rewards
program participation, and customer capture sign up.
Talent
* Assists in
recruiting, hiring and developing a high performing team.
* Supports,
implements, and provides follow-up for all training programs, seminars, etc.
* Assesses
and coaches store team on performance.
* In
partnership with the SM, resolves human resources issues in a timely and
effective manner.
* Drives
associate and team engagement by recognizing and rewarding employees for
outstanding performance.
* Ensures
that store team adheres to all employment practices and policies.
Other
duties as assigned.
This position may be
found in multiple brands. Some duties
may vary from brand to brand.
QUALIFICATIONS:
* High School diploma
or equivalent
* 2+ years of retail
management experience preferred
* Must be 18 years
of age or older
* Excellent
communication, verbal, and written skills
* Able to learn or
adapt to technology provided by the company
* Proven excellent
customer service skills with statistical track record in all areas of
sales and leadership
* Strong
organizational skills and ability to multi-task in a fast-paced
environment
* Strong leadership
qualities, training and team building skills
* Knowledge of
administrative aspects of store operations
* Able to communicate
with customers and staff
* Regular attendance
is essential to this position to ensure adequate coverage to meet company
objectives. Ability to work a
flexible work schedule, including nights, weekends, and holidays is required
PHYSICAL REQUIREMENTS:
*
Constant Walking/Standing- 67-100% of 8-hour shift
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Occasional Lifting up to 50 lbs.- 1-33% of 8-hour shift
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Frequent Climbing- 34%-66% of 8-hour shift
Due to our growth,
we are always accepting applications for top talent to join our store teams.
When we do have an open position, we will review your application to determine
if your qualifications are a match with our position requirements. You may
apply to any location or position at any time; however, the position to which
you apply may not currently be open. Accommodation is available to applicants
for employment with disabilities. To request accommodation during the
application process, please contact your local Store Manager for assistance.
Store #3065 Cumberland Mall
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Chico's
Feb 22, 2025