Sales Operations Coordinator

About Oxford Instruments:

Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We are part of the wider Oxford Instruments Group that also includes Andor Technology, Materials Analysis, Plasma Technology and X-Ray Technology. With a sixty-year history, and fourteen Queen's Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century. We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:

• We start with the customer
• We succeed by being focused
• We make and keep our promises
• We work together as one team
• We help and trust each other to succeed

About the Opportunity:

As a member of the Shared Services group, the Sales Operations Coordinator is responsible for proactively coordinating new instrument sales orders in the scientific analytical instruments industry and providing superior customer service to our internal and external clients. You will cultivate strong partner relationships by serving as a main point of contact to ensure exceptional customer service, collaborate directly with overseas manufacturing and logistics teams, to ensure accurate order execution & delivery, and collaborate with Regional Sales Engineers to build professional relationships based on trust and respect. This is a hybrid position, based out of the Concord, MA office.

Responsibilities include but are not limited to:

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  Demonstrate ability to develop and maintain effective relationships with both internal and external customers, including strong written and verbal communication skills.

  
  
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  Review Customer Purchase Orders for order compliance to ensure meets acceptable criteria.

  
  
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  Responsible for order processing

  
  
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  Identify discrepancies and process credit notes as necessary.

  
  
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  Provide customer order acknowledgments, status updates, and information in a timely, professional manner.

  
  
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  Contribute to exceptional customer service by maintaining regular communication with customer, via weekly remote meetings.

  
  
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  Handle incoming sales calls and correspondence; alerting reps and/or managers to urgent issues.

  
  
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  Develop a thorough understanding of the organization's industry and unique business goals and needs.

  
  
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  Provide support and cross-coverage to fellow team members to minimize department downtime.

  
  
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  Maintaining accurate customer records to ensure perpetual data integrity.

  
  
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  Coordinate internal resources across departments to ensure customers' success, presenting the best customer experience possible and solidifying future growth in company accounts.

  
  

About the Candidate:

We are looking for a highly driven professional with strong communication skills, problem solving skills, and the ability to work independantly, as well as part of a fantastic team! You are able to prioritize and handle time effectively, using good judgment and skill to complete tasks and effectively manage competing priorities. You have strong conflict resolution skills; able to follow escalation paths appropriately and address any issues as quickly as possible, and are able to manage change implementation within the organization positively and effectively.

Additional Qualifications:

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  Minimum of associate degree or equivalent preferred.

  
  
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  3-5 years experience using CRM/SAP/Sage software.

  
  
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  3-5 years experience in Microsoft Word, Excel, and Office.

  
  
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  3-5 years experience in customer service and relations.

  
  

Oxford Instruments Perks and benefits:

• Generous benefit packages -We offer ouremployeescompetitive health insurance options, including Medical, Dental, and
  
  Vision plans.
• Our 401k program has options for saving both pre- and post-tax dollars for retirement.
• Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees dotheir best work when they can take the time they need to rest and recharge. Employees start with 4 weeks ofPTO which is accruedeach pay period.
• Holidays -We recognize 12holidays this year
• In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
• Professional Development - OI supportsyou and yourprofessionaldevelopmentwith $5,250available inannual tuitionreimbursementafter 6 monthsof service.

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.

Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact the member of the Talent team that you are currently working with or Human Resources at ConcordHR.HelpDesk@oxinst.com.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

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