Junior Solution Engineer

The Opportunity: This role is responsible for collaborating with team members in reviewing specifications and ensuring the successful implementation of software solutions. Additionally, the role includes analyzing business requirements and implementing ServiceNow solutions in alignment with business stakeholders.

*Location: Sun Prairie, WI (One QBE Way)

*Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week

*The salaried range for this role is between $72,500 and $108,500.

Your new role

• Gain hands-on experience and expertise by completing support tasks assigned my technical leads with focus on learning QBE core technologies.
• Assist in gathering requirements, understand customer needs, address technical inquiries.
• Become an expert in supported solutions by learning functionality and business aspects.
• Contribute to analysis, design and development of customized solution based on skills and gathered knowledge.
• Provide assistance to customers during post deployment period, answer questions, provide clarification to business and technical teams.
• Assist in handling complex issues, work with team members in resolution or escalation in timely manner to assign with SLA.
• Ensure customer impacts are assessed and addressed in the design and delivery of solutions and in day-to-day support.
• Perform product demonstration, build system diagram, user guides and provide necessary training on newly developed solutions and functionalities.
• Build and maintain strong and effective working relationships with business stakeholders as well as team members.
• Assist to build and finalize documentation for business requirements and technical specifications, maintain documentation updates throughout development and testing as well as in post solution deployment period.
• Quickly learn and perform complex analytical and testing activities using variety of tools and learn to work in unaccustomed territories. Be open to change.
• BAU support for areas of acquired expertise. Become an expert, learn to improve and build new processes to make it effective and efficient.
• Assist development, QA and UAT cycles in any capacity it might require using learned skills and knowledge and within time schedule.
• Performing quality checks on implemented solutions to ensure they build according to specifications.
• Track activities and project's established plans and timelines. Assist in setting up and lead meetings to get necessary artifacts and responses from participants and report on the progress.
• Actively acquire knowledge of QBE technology stack, industry best practices, and learn new product features.

Required Experience

• Some relevant work experience.

Preferred Experience

• Experience in relational database and SQL development.
• Experience in ServiceNow development.

Preferred Competencies/Experience/Knowledge:

*Analytical and problem-solving skills to identify and address challenges

*Excellent attention to details

*Strong multitasking skills in fast pass environment

*Ability to learn quickly and adapt terminology

*Working in financial industries supporting data conversion

*Relational databases with focus on data mapping

*Solid understanding of software development life cycle processes

*Knowledge in creating and running basic SQL queries using relational databases. Oracle a +

*Accounting basics knowledge - General ledger journal financial processes a +.

*Working experience with data reconciliation using MS Excel.

Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance.We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.

QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:

• Hybrid Working - a mix of working from home and in the office

• 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
• Competitive 401(k) program with company match up to 8%
• Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
• Tuition Reimbursement for professional certifications, and continuing education
• Employee Network and Community - QBE actively supports six Employee Networks, and many ways to give back to your community

To learn more, click here: Benefits | QBE US.

Why QBE? What if you could have a positive impact - at work and in the world?

At QBE, we're enabling a more resilient future - for our customers, communities, environment, and for our people. We're building momentum to achieve something significant and know our people are at the center of our success.

Our industry offers interesting and varied careers where you can help people to protect what matters most. As part of the QBE team, you'll get to spend every day working with people who are passionate, talented and kind. And our international scale means we're big enough for your ambitions, yet small enough for you to make a real impact.

Join us now, so you can be part of our success - and we can be part of yours!

https://www.linkedin.com/company/qbe-north-america/

Commitment to Diversity

QBE is committed to providing reasonable accommodation to, among others, individuals with disabilities and disabled veterans. If you need an accommodation because of a disability to search and apply for a career opportunity with QBE, please inform our Talent Acquisition team to let us know the nature of your accommodation request and your contact information.

Equal Employment Opportunity:

QBE provides equal employment opportunities to applicants and employees without regard to race; color; gender; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; protected veteran status; or disability or any other legally protected status.

Supplementary information

Skills:

How to Apply:

To submit your application, click "Apply" and follow the step by step process.

Equal Employment Opportunity:

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.