Customer Success Specialist

Job Description:

Join our Team: Customer Success Specialist
Watertown, SD

Join our team at Terex Utilities and embark on an exciting opportunity as we seek a skilled and dedicated Customer Success Specialist to contribute to the Terex Utilities team in Watertown, SD.

At Terex we believe in fostering a vibrant and inclusive work culture where every person is empowered to thrive. We're dedicated to driving quality, innovation, embracing diversity, and creating an environment where everyone feels valued and respected. We're committed to excellence in everything we do, and we're seeking talented individuals who share our passion and values to join our team.

As a Customer Success Specialist at Terex, you'll play a pivotal role in fostering and maintaining positive experiences and relationships with our customers, while guiding new and improved technology advancements to internal and customer facing systems. This role involves proactive engagement, problem-solving, strategic planning, data analysis, system development and project management to drive customer satisfaction, retention and growth.

What you'll do

• Develop and guide new customers through the onboarding process, ensuring they are equipped to effectively utilize our platforms, systems and processes.
• Respond, delegate and close customer cases as created by customer queries, forms, notifications automation, and new product cases as applicable
• Create and deploy customer feedback surveys
• Work directly with various departments within organization to deploy process improvement projects, gather necessary information for understanding current state customer experience and team member feedback
• Oversee a range of tracking and reporting, manage initiatives and data cleansing, and drive strategic process enhancements all focused on improving lead follow-up to ensure quick response times and proper handling of all conversations
• Coordinate with vendor liaisons and developers to test integrations and effectiveness, lead development, customer master data management/cleansing, and to select new content focus areas for online presence/expansion
• Use project management and development skills to work with vendors on new system develop, implementations and integrations
• Develop and execute customer persona profiles aligned with overall business objectives and future customer base
• Identify and address customer concerns or issues, providing timely and effective solutions
• Track and analyze customer data to identify trends and areas of process improvement
• Provide and maintain day-to-day support of all relevant business applications and user sign-up including, but not limited to: uploading new and relevant news, safety bulletins and procedures, responding to access requests and removals, troubleshooting issues and/or creating IT tickets on issues
• Performs other duties as assigned that support the overall objectives of the position, the team, and the company

What you'll bring

• Bachelor's Degree in communication, marketing, business or Project Management Certification is preferred. Applicable education and experience will be considered.
• Strong verbal and written communication skills
• Experience in customer facing role
• Problem-solving
• Data analysis, evaluation and trend reporting
• Project management
• Development and coding skills preferred
• Experience with Microsoft Suite,Vizio, Photoshop are preferred
• Customer-centric mindset
• Organization skills and detail-oriented
• Ability to adjust to everchanging environment

Why Join Us

• We are a global company, and our culture is defined byour Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others tobuild a better world for generations.
• We offer competitive salaries, health insurance (medical, dental, vision, Rx), life insurance, accidental death & dismemberment (AD&D), short-term and long-term disability, extended leave options, paid time off, company holidays, 401k matching, employee stock purchase plan, legal assistance, wellness programs, tuition reimbursement and discount programs.
• For more information on why Terex is a great place to work click on the link - Careers | Terex Corporate

The compensation range for this position is $61,000 - $90,000 annual salary. Pay is based on several factors including but not limited to education, work experience, certifications, etc.

This above description is non-exhaustive and there may be additional duties in accordance with the role.

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry. We design, build, and support products used in maintenance, manufacturing, energy, minerals and materials management, construction, waste and recycling, and the entertainment industry. We provide best-in-class lifecycle support to our customers through our global parts and services organization, and offer complementary digital solutions, designed to help our customers maximize their return on their investment. Certain Terex products and solutions enable customers to reduce their impact on the environment including electric and hybrid offerings that deliver quiet and emission-free performance, products that support renewable energy, and products that aid in the recovery of useful materials from various types of waste. Our products are manufactured in North America, Europe, and Asia Pacific and sold worldwide.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact. We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce. Our culture is defined by our Terex Way Values - Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members. To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions.As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting the recruiting department (person or department) atGlobaltalentacquisitions@terex.com.

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.