Payment Specialist I

Primo Brands is a leading branded beverage company in North America with a focus on healthy hydration. We are proud to offer an extensive and iconic portfolio of highly recognizable, sustainably sourced, and conveniently packaged branded beverages distributed across more than 150,000 retail outlets.

If you are a current associate of Primo Brands, please apply via MyADP.

Payment Specialist I - Lakeland, Florida

$21.75 per hour

Hybrid: 2 days in office/3 days WFH

• The Payment Specialist is responsible for applying payments accurately and timely to customer accounts. This position requires the ability to research and resolve complex payment discrepancies involving misapplication of funds, unapplied payments, over-payments and / or inability to locate client accounts.
• Investigate and resolve unapplied payments, misapplications of cash, and overpayments
• Identify payment discrepancies and balance account payment issues
• Identify and resolve root-causes of recurring disputes and delinquent payments
• Ability to process all payment types (ACH, Wires, Online Processors, Credit Cards, Checks, etc.).
• Complete tasks such as processing payments, Electronic Fund Transfers (EFT), refunds, applying unapplied cash receipts, transferring credit balances, resolving credit card disputes and chargebacks, handling non-sufficient funds payments, etc.
• Ensure all incoming mail and emails from internal and external customers are addressed and completed in a timely manner
• Contact customers to obtain payment remittance backup and / or determine proper payment application as necessary
• Assist and work cooperatively with other teams, as necessary, in handling inquiries and requests and in resolving customer complaints
• Ensure all cash batches are posted and in balance
• Assist in month end processes as needed
• Fulfill other duties as assigned by management

• High School Diploma or Equivalent
• Cash applications, accounts receivable, and/or billing experience in a high-volume business environment.
• Ability to organize and prioritize
• Strong investigative and analytical skills
• Detailed-oriented
• Intermediate to Advanced Excel Skills
• Effectively communicate both internally and externally
• Ability to work effectively in a team environment
• Ability to learn multiple systems, portals and customer interfaces
• Oracle or SAP experience preferred

Primo Brands' established portfolio includes billion-dollar brands Poland Spring and Pure Life, premium brands like Saratoga and Mountain Valley, regional leaders such as Arrowhead, Deer Park, Ice Mountain Ozarka, and Zephyrhills, purified brands, Primo Water and Sparkletts, and flavored and enhanced brands like Splash and AC+ION. Our extensive direct-to-consumer offerings and industry-leading line-up of innovative water dispensers create consumer connectivity through recurring water purchases across Water Direct, Water Exchange, and Water Refill. At Primo Brands, our more than 11,000 associates are at the heart of what we do and deliver on our mission to provide healthy hydration to consumers wherever, however and whenever they want it. We believe in fostering a respectful culture, which values our associates who are deeply invested in quality hydration, our communities, and the sustainability of our packaging and water sources for generations to come.

Primo Brands is proud to be an Equal Opportunity and Affirmative Action employer, seeking to create a welcoming and diverse environment. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.