High Reliability Organization Project Manager

Mass General Brigham (Enterprise Services)
United States, Massachusetts, Somerville
399 Revolution Drive (Show on map)
Feb 26, 2025
Mass General Brigham is beginning a years-long journey to implement Equity-Informed High Reliability Organization (EI-HRO) principles in order to improve our quality performance so that we can deliver the best medical care for our patients. The MGB Office of the Chief Medical Officer (OCMO) is seeking an HRO Project Manager who has a passion for healthcare performance management and will thrive as a member of an experienced, high performing and highly motivated team. This individual will possess a willingness to learn and an ability to adapt to the rapidly changing quality measurement landscape. The ideal candidate has both strong quality measurement knowledge and analytical skills, as well as strong project management and communication skills. Reporting to the High Reliability Organization Operations Manager, the HRO Project Manager will be part of a cross-functional team that is responsible for supporting the roll out of a new High Reliability operating model across Mass General Brigham. This individual is responsible for providing project management and analytic support to high priority quality initiatives throughout MGB and serving as an intermediary between hospital clinical leaders and OMCO and Digital colleagues. They will act as the key point of contact for hospital units and help to triage and resolve issues that are impeding performance. - Responsible for the overarching management & logistics of HRO Unit Huddles - Attend and participate in weekly huddles; follow up on issues raised and provide updates on standing issues - Responsible for updating weekly quality performance scorecards; review data in advance and summarize trends or areas of concern for unit leadership - Answer in depth questions from leadership about the data, metrics, definitions - Coordinate with technical teams to perform data deep dives as needed - Assist with the development and collection of process metrics - Support ongoing unit initiatives and implementation - Triage operational issues related to infrastructure (IT, Facilities, etc.) - Communicate daily with unit leadership - Identify opportunities for improvement across units/hospitals - Identify, catalog and share best practices - Act as a liaison between unit teams, OCMO leadership and Digital teams - Present analytical findings in a variety of formats (reports, PowerPoint, graphs, figures, tables) formulate recommendations, and effectively communicate results to non-analytic audiences - Conduct project management and logistics such as project timelines, agenda development, minutes/documentation, slide decks and preparation of reports to various audiences - Use/s the Mass General Brigham values to govern decisions, actions and behaviors. These values guide how we get our work done: Patients, Affordability, Accountability & Service Commitment, Decisiveness, Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion, Integrity & Respect, Learning, Continuous Improvement & Personal Growth, Teamwork & Collaboration - Other duties and responsibilities as assigned Bachelor's or Master's degree in Business, Health Policy, Public Health or related degree preferred Familiarity with HRO principles preferred 0-3 years of experience working with healthcare quality data 0-3 years experience in project management or improvement Ability to work with quantitative data a must. Utilizes a mix of quantitative and qualitative methods for measuring performance (e.g. analysis of administrative or clinical data, chart review, literature review, surveys) Strong PC skills/Microsoft applications including Word, PowerPoint, Excel, required. Ability to function effectively and independently in a fast-paced environment, organize and prioritize work independently, and meet tight deadlines Ability to manage multiple projects simultaneously, set priorities, and collaborate with team members and others throughout the organization Possess strong interpersonal skills to effectively communicate with cross functional teams including staff at all levels of the organization Practical problem-solving abilities, i.e. the ability to formulate hypotheses, test options and move forward in a fast-paced environment Excellent interpersonal skills, including strong customer service orientation and the ability to translate complex technical concepts to non-technical audiences. Mass General Brigham Incorporated is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.