Director, Patient Support & Insurance (ROPS)

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply.

Our people make all the difference in our success.

It's been 25 years since DaVita embarked on a mission to set a new standard for healthcare services and deliver best in class kidney care. We continue that today, living our vision of an unwavering pursuit of a healthier tomorrow. When you join the DaVita Village, you're joining a winning team. Through our commitment to training, growth and quality, we consistently achieve superior clinical outcomes while giving teammates the opportunity to excel in an award-winning environment that enables them to thrive both professionally and personally.

This may be considered as a remote role.

The Role:

We are seeking an ambitious, experienced Director of the Insurance Management Team (IMT) to lead operational oversight and strategy for a segment of DaVita's Insurance Management Team and related activities. Part of DaVita's broader Patient Support and Insurance function, IMT strives to empower patients with knowledge and tools to make well-informed insurance decisions. IMT's insurance educators work directly with patients to solve insurance challenges, understand financial and healthcare implications of insurance decisions, and navigate government, non-profit, and private resources. This teammate-facilitated patient education is complemented though a varied, multi-channel patient engagement strategy, including digital, direct mail, and telehealth campaigns.

Join the Insurance Management Team, where you can:

• Be part of a high-impact, widely-respected team that has a high concentration of talent in its members and leaders
• Ramp up quickly as you begin (or continue) your journey at DaVita on a team that gives you unmatched visibility into the dynamics of patient insurance support and revenue operations
• Partner with Field Operations leaders to identify and act upon opportunities to help patients reduce insurance lapses and uninsured rates
• Tackle the toughest problems Insurance Management & Revenue Operations faces and directly inform our vision for future success in partnership with our executive leaders
• Develop goals and strategies that will guide us through upcoming industry changes
• Define and chart your path into the business and be part of the next generation of leaders at DaVita

What will you do?

Operational Excellence:

• Accountability to driving patient insurance retention and reducing rates of uninsured
• Challenge status quo operations to identify and implement transformative change
• Identify and influence strategic business relationships, internally and externally
• Develop and implement strategic planning initiatives that maximize insurance retention
• Establish short and long-term goals for teams based on key performance metrics
• Oversee processes to ensure effectiveness and identify improvements, enhancements
• Identify areas of improvement and create plans to resolve when performance does not meet stated goals

Strategy / Problem Solving:

• Ability to break down complex problems into digestible pieces and develop a robust approach to solve
• Identify and create solutions to address common patient insurance challenges and education needs
• Develop and understand the associated systems and support departments that directly impact patient insurance & support
• Exceptional analytical and quantitative problem-solving skills
• Synthesize numerous analyses, translate into specific actions, and gain buy-in to execute new action across IMT and the Field Operations lanes that you'll support directly
• Maintain a current and thorough knowledge of related healthcare revenue operations issues and trends

Leadership / Creating a Special Place:

• Coach, motivate and develop teammates through formal and informal feedback and development opportunities in alignment with DaVita's Mission and Core Values
• Lead a large, diverse, and dispersed team
• Build new and lasting partnerships with multiple Field Operation Divisional Vice Presidents and Senior Vice Presidents to build insurance support plans in their markets
• Thrive in a company that will challenge you to "Get the Right Stuff Done" and reward you with incentives the right way - top performers earn more.
• Build relationships within the revenue cycle organization and across diverse departments
• Lead a growing, socially responsible business that strives to be the role model for American Healthcare

Executive Communication:

• Responsible for synthesizing numerous sources of data and critical analysis and translating into specific actions
• Prepares and communicate insights, key milestones, recommendations, and summaries from analysis to executive leaders
• Prepares executive-level presentations to share with Revenue Operations and Field Operations leadership
• Collaborate closely with senior leaders and frontline teammates across teams focused on field operations, insurance support, and patient engagement

Minimum Qualifications:

• Bachelor's degree required
• Minimum of five (5) years of related experience required
• Experience implementing complex processes that span across multiple geographies
• Experience with strategic planning and implementation of large, complex new initiatives
• Ability to manage multiple projects, deadlines, and priorities in a fast-paced, ever-changing and evolving work environment
• Overnight travel 3-4 times a year for meetings

Here is what you can expect when you join our Village:

* A "community first, company second" culture based on Core Values that really matter.
* Clinical outcomes consistently ranked above the national average.
* Award-winning education and training across multiple career paths to help you reach your potential.
* Performance-based rewards based on stellar individual and team contributions.
* A comprehensive benefits package designed to enhance your health, your financial well-being and your future.
* Dedication, above all, to caring for patients suffering from chronic kidney failure across the nation.
Join us as we pursue our vision "To Build the Greatest Healthcare Community the World has Ever Seen."

Why wait? Explore a career with DaVita today.
Go to http://careers.davita.com to learn more or apply.

This position will be open for a minimum of three days.

Salary/ Wage Range

Compensation for the role will depend on a number of factors, including a candidate's qualifications, skills, competencies and experience and may fall outside of the range shown. DaVita offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.davita.com/benefits

Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.