Director of Conference Services

Director of Conference Services is a professional in the hospitality industry responsible for overseeing the planning, coordination, and execution of conferences, meetings, and events, ensuring seamless operations by managing logistics, budgets, vendor relationships, and client expectations, while acting as a liaison between clients and various departments within a venue to deliver exceptional event experiences; key duties include client consultations, space management, budget control, staff supervision, and post-event evaluations.

REQUIREMENT:
Oversee and manage conference planning staff coordinating meetings and events at (5) primary Conference Center locations; oversee management Conference Planners and Set up Coordinators; delegate projects as appropriate to staff members
Visit all sites spending quality time at each location as much as possible toensure client satisfaction; confirm that the highest level of customer
service is provided by Associates during these visits
Maintain strong leadership qualities, consistently motivating staff to
achieve teamwork daily
Work closely with Corporate Services management on client activities, as
well as providing utilization statistics as required - monthly billing/financial
reporting, PowerPoint presentations, utilization reports, weekly activity
reports, special projects
Manage effort to ensure that all sites are up to standard from a facilities
perspective, consistently reporting any upgrades to Property
Management
Work closely with training managers to coordinate all logistics for annual
programs
Establish and maintain positive, professional relationships with clients
through effective, accurate, timely and reliable communication and
action
Maintain complete confidentiality and display discretion and good
judgment in performing daily tasks
Demonstrate strong communication skills orally and in writing
Maintain knowledge of audio-visual equipment and work closely with
Multimedia team sharing information
Work effectively and cohesively as a team with all vendor groups,
including Catering, Multimedia, Property Management, and Security
Work closely with IT Property team for connects/disconnects of pc's,
printers, and telephone equipment; provide detailed cost estimates for all
projects
Stay committed and flexible; respond positively to rapidly changing
priorities and business pressures; stimulate the same positive attitude in all
team members
Work with corporate office on special projects -- customer service training
agendas, team building exercises, creative projects
Communicate relevant MS information and HR personnel issues to Corporate as appropriate
Assist HR Director to oversee all aspects of the employment process including preliminary interviews, employment verifications, job offers and completion of new hire paperwork and performance evaluations

RESPONSIBLITIES:
Deliver and train white glove service delivery to all; elevated attention to high level guests and meetings; influence and build skills in team members to maintain service standards
Coordinate team reviews, and daily activities to ensure timely, accurate completion of tasks
Escalation point for service delivery breakdowns, issues, customer feedback; resolve issues and ensure follow through, engage leadership when necessary
Oversee and assist with integration of new team members
Facilitate/support events as appropriate
May serve as point of contact for external vendors/service providers
Catering set-up knowledge & SERV Safe Certified preferred.
Other duties as required.