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Operational Support 2 - Appliance Center

NW Natural
parental leave, paid holidays, tuition reimbursement, 401(k)
United States, Oregon, Portland
Feb 26, 2025
Operational Support 2 - Appliance Center Union Position Appliance Center;Portland,Oregon (US-OR) Regular FT Posting # 5193 About Us: At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve.Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry. In addition to environmental stewardship, We're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility. Who are we? NW Natural's Appliance Center is a subsidiary of NW Natural. The Appliance Center is a single-store retail operation that specializes in the sale of gas fireplaces, quality kitchen appliances, patio heaters, barbecue grills, laundry appliances, freestanding stoves and water heaters. Please visit our Appliance Center website to learn more: https://nwnaturalappliances.com/ This job is expected to have rotating Saturday hours. There is free off-street parking. The Role: Performs a variety of clerical, administrative, and staff support activities. Day to Day: Collects, organizes, and/or distributes a variety of information. Prepares a variety of reports and documents. Ensures accuracy. Maintains records and databases. Processes paperwork and data requests. Provides information, explains procedures, or resolves problems for internal or external customers. Performs administrative tasks including phones, word processing, dictation, letter composition, scheduling and coordinating of meetings and events, and preparation and distribution of meeting materials. Trains, assists, and provides feedback to less-experienced workers at the direction of supervisor, which may include providing feedback to supervisor on progress of training. Performs other tasks as required, including those in lower levels as referenced in the CBA,with training as needed. Acts and communicates in a professional, respectful, and cooperative manner in connection with all activities associated with NW Natural. Follows supervisory instructions and is flexible and adaptable to changing conditions and expectations. Maintains punctual, regular, and reliable attendance. Demonstrates the Company's core values and complies with all Company policies and procedures. Handles incoming customer contacts and provides support during and after the sales process. Places priority on delivering a high level of customer service. Utilizes, maintains, and provides data input for various spreadsheet applications, databases and sales systems including EVOSUS. Act as cashier for customer sales. Prepares and maintains marketing materials; updates various social media accounts. Come on your first day with: Basic math and reading skills. Basic ability to access, input, and retrieve information from a computer. Typing at 35 wpm. Data entry skills of 6,000 kph with 90% accuracy. Comprehensive knowledge of the Company's organization, inter- relationships, policies, procedures, processes, and department/work specific requirements. Ability to interface with employees and customers to answer questions or resolve issues with tact and diplomacy. Ability to deal with sensitive information in a confidential manner. Ability to concentrate on tasks, apply procedures in sequence, make decisions with limited information, and work in a structured team environment. Sustained sitting for 6-8 hours per day, hand/finger dexterity, and ability to grasp, bend, lift, reach, and stoop. Experience providing support for a sales or marketing department preferred. Qualification Period: 6 months What we offer: Health & Wellness - Rich health insurance benefits with competitive employer contribution Free access to an online wellness resources platform Work Life Balance - Start with 16 PTO Days(Amount varies based on accruedwork hours) 10 paid holidays and 3 floating holidays 3 weeks paid parental leave Green Team / Diversity, Equity & Inclusion Council / Safety Team / Women's Network and many other Employee Resource Groups Numerous volunteer and community engagement opportunities Financial - Competitive 401K company contribution and match 15% discount on NW Natural stock through Employee Stock Purchase Program Up to $5250 a year in tuition reimbursement Wellness incentive program Discounts - 20% off natural gas service Up to 30% discount at NW Natural Appliance Center TriMet Pass for all HQ employees Generous discounts with Verizon & AT&T Wireless Hourly Rate:$29.50 Application Process: To be considered for this position, submit a complete electronic application including cover letter and resume via our website. https://www.nwnatural.com/about-us/the-company/careers Deadline:3/11/25 Disclosure:We are a drug free workplace and we comply with Federal Drug Free Workplace Act and Department of Transportation regulations. NW Natural is proud to be an equal opportunity employer. We welcome and embrace our candidates' diversity and take affirmative action to employ and advance individuals without discrimination on the basis of race, color, sex, gender identity or expression, sexual orientation, religion, age, physical or mental disability, veteran status, pregnancy (including childbirth or related medical conditions), national origin, marital status, genetic information, and all other legally protected characteristics. We forbid discrimination and harassment in the workplace based on any protected status or characteristic. A criminal history is not an automatic bar to employment with NW Natural. Instead, we make individualized assessments regarding qualifications and backgrounds. NW Natural is also committed to providing reasonable accommodations for individuals with disabilities, individuals with sincerely held religious beliefs, and disabled veterans in our job application procedures. If you need assistance or an accommodation as part of the application process, please contact us at employment@nwnatural.com or (971) 979-6341. NW Natural does not accept unsolicited submissions or assistance from search firms for posted positions. Resumes submitted by search firms working under a valid and current written contract with NW Natural valid written Statement of Work in place for this position from NW Natural HR/Employment will be deemed the sole property of NW Natural. No fee will be paid in the event the candidate is hired by NW Natural as a result of the referral or through other means.