Digital Health Community Health Worker

Come join our team, we are hiring! We are hiring a Digital Health Community Health Worker at our Lisbon Avenue Health Center in Milwaukee, WI. This position does not require working late nights, holidays, or weekends!

Why Progressive Community Health Centers?

Founded in 1999, Progressive Community Health Centers is an independent non-profit organization that operates four clinic locations in Milwaukee, Wisconsin. More than 100 employees support our agency's mission to improve the health and quality of life of the community by providing culturally competent services that address identified needs. We provide high quality, comprehensive care to roughly 16,000 patients annually, a majority of who are low-income. No one is ever turned away from our clinics based on insurance status or ability to pay. We value a patient-centered philosophy and provide range of services that include family medicine, internal medicine, women's health, urgent care, dental, radiology and integrated behavioral health. We also offer supportive services such as case management, health education and benefits enrollment.

Job Summary

The Digital Health Navigator serves as a Community Health Worker (CHW) with a specialized focus on bridging the digital divide in healthcare. This role is designed for a tech-savvy individual passionate about helping patients safely navigate digital health resources. The Digital Health Navigator will assist patients in creating and maintaining MyChart accounts, accessing reliable medical information online, and leveraging digital tools to manage their health from home. Working collaboratively with clinical teams and community partners, the Digital Health Navigator will provide education, technical support, and one-on-one guidance to empower patients in using technology for better health outcomes.

ESSENTIAL FUNCTIONS AND DUTIES

Digital Health Education & Support:

1. Assist patients in setting up and managing MyChart accounts to schedule appointments, view medical records, and communicate with providers.
2. Teach patients how to safely search for accurate medical information online, recognizing credible sources.
3. Provide guidance on using telehealth platforms, mobile health apps, and wearable health technology.
4. Train patients on basic digital literacy (e.g., using email, patient portals, video calls, and health apps).

Patient Navigation & Engagement:

1. Support patients in scheduling follow-up visits, receiving appointment reminders, and accessing self-management resources.
2. Work with clinical teams to help patients understand their health conditions and develop strategies for self-care using digital tools.
3. Provide culturally appropriate health education in individual or group settings.
4. Reinforce chronic disease management and preventive screening guidelines using digital resources.

Community & Outreach Activities:

1. Staff resource tables at community events, health fairs, and outreach programs to promote digital health literacy.
2. Provide referrals to social services, community resources, and technical assistance programs for digital access.
3. Attend and participate in relevant community meetings and health initiatives.

Data & Quality Improvement:

1. Support grant-related and quality health improvement projects, such as digital health literacy initiatives.
2. Collect and enter data accurately using various software programs and patient registries.
3. Track patient engagement and evaluate the impact of digital health education efforts.

EDUCATION AND EXPERIENCE:

High school diploma or Associates Degree. Completion of the CHW training program offered by Milwaukee AHEC or through an equivalent state program. Experience in a community-based agency, community health organization or related field. Valid Wisconsin driver's license, use of an automobile and current auto insurance. Basic computer skills and experience in data entry using Excel, Access or equivalent computer background.

It is mandatory that all employees, employed providers and volunteers are vaccinated. All hired candidates must submit proof of vaccination prior to their orientation. This is a mandatory requirement for Progressive Community Health Centers. The purpose is to minimize exposure to and transmission of the influenza virus in the workplace by providing occupational protection to employees and thereby preventing exposure to members of the community, which we serve.

Equal Employment Opportunity: Progressive Community Health Centers is an equal opportunity employer and will not discriminate against employees or prospective employees on basis of age, race, creed, color, religion, marital status, sex, national origin, ancestry, citizenship, sexual orientation, disability, arrest and/or conviction record, military status, protected veteran status, or any other characteristic or status protected by law.