Sr. Customer Service Representative

Ampcus, Inc
United States, Texas, San Antonio
Feb 27, 2025
Ampcus Inc. is a certified global provider of a broad range of Technology and Business consulting services. We are in search of a highly motivated candidate to join our talented Team. Job Title: Sr. Customer Service Representative Location(s): San Antonio, TX The Sr. Customer Service Representative (CSR) for the Overseas Military Banking Program (OMBP) will assist customers verbally when accepting phone calls and through written responses via online banking messages. These inquiries and requests range from simple to complex in nature and encompass a wide variety of subject matter areas. Other responsibilities include, but are not limited to, completing wire transfers, assisting with account inquiries, performing general account maintenance, assisting with online and mobile banking questions or problems, conducting account closures, processing data entries, educating customers on self-service options, and other off phone duties as assigned. The Sr. CSR is responsible for providing a positive customer experience that leads to improved satisfaction. They will be expected to follow established policies, procedures, and guidelines. Effective communication, both written and verbal, is essential to this role. The ideal candidate will possess the ability to multi-task and will be expected to think independently but work well as a member of a team. Demonstrating flexibility and remaining open and adaptable to change is a must. Required Skills: Strong critical-thinking and problem solving skills. Ability to multi-task. Adaptable to change through regular feedback. Self-motivated, people oriented team player. Capacity to tactfully handle customer concerns. Excellent verbal, written, and active listening skills. Careful attention to detail and time management. Proficiency in basic computer skills and ability to navigate multiple software systems. Minimum of one year Customer Service experience. Desired Skills: 1-3 years' experience working in a Contact Center environment. Banking Experience. Proficient in Microsoft Word, Excel and Outlook. Ampcus is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veterans or individuals with disabilities.