IT Manager

TEKsystems
$60,000.00 - $65,000.00 / yr
dental insurance, life insurance, vision insurance, paid time off, paid holidays, 401(k), mileage reimbursement
United States, Ohio, New Philadelphia
Feb 28, 2025
Description Position Title: IT Manager Reports To: Regional Director About the Company: We live in a world where constant strides in technology have greatly impacted every aspect of our lives. Our company combines knowledge and customer service to provide technology solutions to schools. We leverage our experience in the educational sector and beyond to help parents, students, teachers, and school leaders tackle the impossible every day. Our goal as an organization is to invest in our employees to better the quality of education in schools and to give our employees the opportunity for a career path in IT. Learn from a wide range of equipment, different environments, and learn from others' technical diversity. To be successful in this role, you'll need to be extremely collaborative, an excellent troubleshooter, a superb communicator, and a team player. Eager to work for a company that values career trajectory, positive environment, and making a difference in education? Look no further and apply today! What it's Like to Work Here Ask our employees and one word they'd use to describe working here is "great." Our team members all share a positive attitude, problem-solving abilities, and patience, enabling them to provide excellent customer service. Our culture, plus continuous opportunities for growth, has resulted in positive working relationships. Don't miss out on this job opening with us! POSITION SUMMARY The IT Manager will manage a group of IT Field Technicians while acting as the point of contact for clients in the assigned region. This role will work closely with clients to prioritize requests and develop and complete tasks in a manageable sequence. The position has significant room for growth and professional development. ESSENTIAL DUTIES AND RESPONSIBILITIES Includes, but is not limited to the following: Technical Execution Act as a coach to help IT Field Technicians learn and advance their skill sets. Act as a player in the field and work alongside Field Technicians on a daily basis. * Manage and provide support for technology-related projects (ex. Security Camera system setups, Upgrading or rewiring rooms, -Upgrading Technology) * Serve as an escalation for Field Technicians as it pertains to End User Devices and Data & Application services support * Communicate updates to Grid Services Team and make necessary documentation updates regarding Account Services Sheet * Communicate updates to Grid Services Team and make necessary documentation updates regarding the Network & Infrastructure Sheet * Work with Grid Team to provide information for Annual Audit of Accounts & Groups * Identify new projects with the client and work with the Project Manager to build out the project * Work in conjunction with Grid Services to implement standardized solutions for technology projects * Deliver project communication to clients and staff * Ensure projects are completed within the designated timeline * Close out projects upon completion * Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed * Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days * Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets * Conduct daily team calls as needed * Conduct monthly operations meetings Client Focus Works closely with the executive team and stakeholders to develop a shared vision with long-term, big-picture perspectives on a district's goals to plan for meaningful and effective uses of technology; provide leadership in creating a vision of how technology can help meet district goals. * Develop action plans, set timelines and maintain continuous communication to manage the client's expectations on a day-to-day basis * Assist Regional Director of Technology in creating milestones, tasks, and planning for clients * Deliver the services outlined in the support contract developed for each client * Communicate project milestones and updates on project status to the client * Communicate outages to clients and staff on a consistent level * Act as a point of contact for Clients ordering technology equipment * Own 3rd Party Vendor Sheet and confirm it is updated and accurate * Own client Inventory documentation and ensure it is updated throughout the year * Own all updates to the account services sheet and ensure audit milestones are complete * Communicate with Clients as it relates to critical/high visibility issues and escalate grievances as appropriate * Verify clients receive their bi-weekly Health Check Report (tickets on hold) * Schedule a monthly/quarterly meeting with all clients to conduct Operations Meetings (as outlined in the contract) * Collect feedback on the technician's performance from the client Team Leadership Leading and supporting teams of IT Field Technicians for decision-making, technology support and professional development. * Ensures accuracy for both Time and Data Entry by reviewing/submitting timesheets on a weekly basis * Delegate daily work to Field Technicians and schedule them by location * Manage project deadlines and communicate any project issues to the team/upper management as appropriate * Serve as point of contact for Field Technicians with questions/issues and provide guidance or escalation * Set an example for the team by consistently demonstrating a high level of professionalism * Act as a mentor and provide coaching and training to Field Technicians * Conduct quarterly Touch Points and Annual Reviews with Field Technicians * Conduct and document weekly Field Team Huddle calls to discuss any issues, company updates or client feedback * Participate in scheduled Regional Director lead team meetings and quarterly company training Required Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. * IT related experience * Ability to think critically, problem-solve, communicate and manage task execution * Ability to strategically plan, organize and establish priorities to achieve results * Strong interpersonal and communication skills to effectively interface with clients and senior management * Ability to work under tight deadlines while maintaining a high-quality level of work * High level of professionalism, ethics, and integrity, with the ability to build relationships while ensuring compliance with all company policies * Detail-oriented and well-organized, with the ability to effectively manage a high-volume workload * Able to handle sensitive/confidential situations and documentation * Growth mindset with a passion for new challenges, continued growth, and feedback * Ability to motivate a team to work together, handle deadlines, and manage multiple responsibilities * Strong analytical, interpersonal, written, and communication skills Work with Grid Team to provide information for Annual Audit of Accounts & Groups: * Identify new projects with the client and work with Project Manager to build out the project * Work in conjunction with Grid Services to implement standardized solutions for technology projects * Deliver project communication to clients and staff * Ensure projects are completed within the designated timeline * Close out projects upon completion * Escalate Network & Infrastructure and Data & Application Services tickets to Grid Services as needed * Follow up on aged tickets (over 30 days old) by updating the ticket with a note no longer seven days * Confirm tickets are completed promptly and properly. Provide follow-up on unresolved tickets * Conduct daily team calls as needed * Conduct monthly operations meetings Preferred Qualifications: * Associate's degree in Computer Science, Information Technology, Business Administration, or a related field * 3+ years of Education Information Technology experience * Industry Certifications related to the position * Experience working in a school or educational environment * Experience managing or mentoring employees Physical Demands and Work Environment: This job operates in a professional school environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Other Physical Demands include: * Ability to talk, hear, and use hands and fingers to manipulate computer keyboard, objects, or controls. * Requires employee to frequently stand, climb, crawl, walk, pull and/or push. * Vision abilities (with correction) include close, distance, and ability to adjust focus. * The ability to communicate information and ideas in speaking so others will understand. * Prolonged periods of sitting at a desk and working on a computer. * Must be able to lift 50 pounds at times. Position Type and Expected Hours of Work: This is a full-time position, and typical work hours are Monday through Friday, 40-hours. Our hours of operation are from 7:00 AM and 5:00 PM. We offer flexible schedules from within this time frame to fit your needs. Overtime may be required on an as-needed basis. Benefits for full-time employees: * 401(k) after 6 months of employment * Health Insurance * Dental Insurance * Vision Insurance * 120 Hours of Paid Time Off * 10 Paid Holidays * Life Insurance * Paid Monthly Team Lunches * Hours of Operation: Monday - Friday * Mileage Reimbursement * Company Phone or Personal Phone Reimbursement * Flexible Schedule * Being Part of a Team vs. Being a Number * Friendly Working Environment Additional Skills & Qualifications Past educational experience is a plus Experience Level Intermediate Leve Pay and Benefits The pay range for this position is $60000.00 - $65000.00/yr. Benefits for full-time employees * 401(k) after 6 months of employment * Health Insurance * Dental Insurance * Vision Insurance * Tenure-based PTO policy, accruing starts at 120 Hours per year * 10 Paid Holidays * Life Insurance * Paid Monthly Team Lunches * Hours of Operation: Monday - Friday * Mileage Reimbursement, $0.67 per mile after 40 miles of travel per day * Company Phone or Personal Phone Reimbursement * Flexible Schedule * Being Part of a Team vs. Being a Number * Friendly Working Environment Workplace Type This is a fully onsite position in New Philadelphia,OH. Application Deadline This position is anticipated to close on Mar 8, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.