Patient Access Quality Specialist

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Develops, implements, and maintains efficient training content and workflows and handles the onboarding of new hires, ongoing education for new workflows, or new operational areas, development of tip sheets, and other competency materials. Serves as the subject matter resource for call evaluation applications. Evaluates phone calls and provides feedback and suggestions.

Job Duties

• Assists in the development, implementation, and training of colleagues.
• Interfaces with both internal and external customers to ensure an optimal patient centered experience.
• Coordinates and provides training and services for scheduling staff for releases, updates, and process changes.
• Develops processes and procedures to reduce errors, minimize rework, provides coaching, and training for improvement.
• Audits for accurate, complete, and timely entry of patient registration account data according to departmental standards.
• Serves as the subject matter resource to advise scheduling coordinators regarding scheduling rules, policies, and procedures.
• Utilizes scheduling software and other supporting software applications to enhance productivity and efficiencies.

• High School Diploma/GED
• 5 years in a physician's office specialized medical setting, call center department and/or executive/administrative function.
• Demonstrates ability to multitask and handle stressful situations.
• Demonstrates clear and effective communication.
• Demonstrates flexibility in accommodating others.
• Develops and modifies downtime procedure for training.
• Knowledge of Microsoft Office Suite.
• Knowledge of diagnostic tests and procedures or physician office scheduling or ancillary scheduling.

• Associate's Degree in Business Administration or related field or
• Bachelor's Degree in Business Administration or related field.
• Fluency in Spanish and English.

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.