Customer Service Representative

Staffmark Group
$14.00-$16.00
vision insurance, 401(k), retirement plan
United States, Ohio, West Chester
Feb 28, 2025
We have partnered with a leading provider of smart and secure lockbox solutions for the real estate industry and are seeking a dedicated Customer Service Representative to join their team. Our client prides themselves on delivering exceptional service to over 500,000 agents nationwide. If you're seeking to elevate your career amongst a hard-working team of professionals, apply today! Training will take place onsite in West Chester for 60-90 days, from 8:00am to 5:00pm. After training, this will transition to a work-from-home position, with flexibility required for a mid-shift schedule (e.g., 11:00am-7:00pm Tuesday-Saturday or 10:00am-6:00pm Sunday-Thursday). The pay rate will be $14 - $16 based on experience. Daily tasks: Respond to customer calls promptly, actively listening to their concerns and providing accurate information. Create a personal connection through friendly and empathetic conversation. Resolve issues using effective troubleshooting techniques and escalate unresolved matters when necessary. Ensure clear and thorough documentation of customer interactions for future reference. Support coworkers by sharing knowledge and resources to promote team success. Appreciate and recognize team efforts in assisting each other and fostering a collaborative environment. Qualified candidates will have one year of prior customer service or call center experience. We have tons of perks! Medical, Dental, and Vision insurance 401k retirement plan Earned Wage Access (access a portion of your earned wages before your payday) Life and disability insurance Referral bonus potential Employee discounts with tons of vendors Unmatched professional development, and more! Join our thriving client and contribute to their mission of providing innovative solutions that empower real estate professionals. Click "Apply Now" to become a part of a company that values excellence and customer satisfaction. After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play. About Staffmark Staffmark is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Staffmark is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment. All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.