PC Support Specialist/ Helpdesk/Desktop Technician (Manufacturing BG)

22nd Century Technologies, Inc.
Pay Rate Range:$32-$34/hr. on
United States, California, Irvine
Feb 28, 2025
Job Title: PC Support Specialist/ Helpdesk/Desktop Technician (Manufacturing BG) Location with zip code: 14300 Alton Pkwy Irvine CA 92618 - ONSITE Duration: 6 Months Contract Pay Rate Range:$32-$34/hr. on w2 without benefits Shift: 1st 7:30-4:30 pm (Mon-Fri) Note: Must be comfortable working Onsite. Must have a copy of High School Diploma. Description: Provides technical support for users calling in to the IT Help Desk to increase computer user and system efficiency. Diagnoses, identifies, and isolates basic hardware and software problems. May install, modify, and make minor repairs to personal computer hardware and software systems, and provide technical assistance and training to system users. Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns. Role & Responsibilities: Responds to telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing routine problems with hardware, software, or other computer related systems by answering, evaluating, and prioritizing requests. Attempts to resolve all support questions while the user is on the line. Diagnoses and isolates system problems by interviewing users on the telephone or in person to collect information. May lead user through preliminary diagnostic procedures to determine source of error. Determines probable cause of problem (e.g. hardware, software, network, modem, printer, cables, and telephone) by reviewing procedures and actions taken by the user. Instructs user on basic diagnostic procedures. Improves systems, processes, and quality of services by implementing continuous improvement techniques to analyze and identify areas for improvement. Proficiency in problem recognition, isolation, and resolution of personal computer hardware and software concerns.