Director Key Accounts (Remote)

Work Arrangement:

***This is a remote position and can be located anywhere in the U.S.A.***

The Director, Key Accounts for the Fintech Solutions Group will be responsible for maintaining, overseeing, and fostering relationships within their assigned strategic partnership(s). This role reports directly to the Managing Director, Head of Partner Strategy and will manage a portfolio of the Bank's strategic and complex relationships. The Director, Key Accounts will regularly interface with both Senior and Executive Leadership across The Bancorp, fostering a collaborative environment. A key focus of this role is driving strategic growth by supporting the development of new products and services for assigned partnerships while ensuring compliance through close coordination with internal support and risk management functions. Additionally, the Director, Key Accounts may oversee a team of relationship support staff assigned to their partnership(s) to ensure that both the Bank's and its partners' needs are met effectively.

Essential Functions

Directly oversees and drives the growth of assigned partnerships within the Fintech Solutions division. Assigned clients will be highly strategic relationships based on size, profitability, and complexity.
1. Works closely with assigned strategic partners to identify and execute growth initiatives, promoting The Bancorp's products and services that align with their long-term objectives.
2. Builds and maintains strong relationships with senior-level executives at key partner organizations, fostering collaboration, trust, and accountability.
3. Leads regular meetings with partners to review performance metrics, addresses compliance and risk management issues, discusses business growth projections, and explores future initiatives.
4. Provides oversight to ensure that audit, regulatory, compliance, and operational issues are promptly identified and resolved.
5. Serves as the primary escalation point for both internal bank teams and external partners, ensuring efficient resolution of concerns.
6. Prepares and delivers presentations to senior and executive leadership, outlining key performance indicators and strategic proposals for assigned partnerships.
7. Collaborates with senior departmental leadership to recommend and implement operational improvements that enhance efficiency and mitigate risk.
8. Identifies, presents, and advocates for new product enhancements that align with partner needs, ensuring stakeholder buy-in.
9. Works across departments, including support and risk management functions, to ensure projects are adequately resourced and progressing as planned.
10. Partners with internal teams and external stakeholders to develop solutions that balance the needs of both the bank and its partners.
11. Acts as an advocate for assigned partners, effectively communicating their needs and perspectives to the Bank's oversight and control functions.
12. Represents The Bancorp's core values and expertise in client discussions, reinforcing the strength of the partnership.
13. Acts as a liaison and subject matter expert for project managers to ensure partner products are brought to market as intended.
14. Ensures that partners continuously meet all due diligence requirements, compliance standards, and regulatory obligations set by the bank.
15. Assists bank staff in addressing and resolving regulatory, compliance, and operational concerns in a timely manner.
16. Performs other related duties as assigned.

Manager Responsibilities

• Manages team of employees by overseeing day-to-day operations.
• Sets high performance standards and manages team performance in accordance with policies and procedures.
• Creates an energized work environment, fostering an atmosphere that enables employee trust and engagement.
• By example, inspires confidence and motivates employees to perform at their best level.
• Develops employees while effectively addressing performance issues.

Education/Experience Requirements

• Undergraduate degree in a related field or an equivalent combination of training and experience.
• 10+ Years of Executive-level Account Management experience.
• 10+ Years sales or strategic growth experience with demonstrated success in key account management.
• Demonstrated success in balancing and managing the interests of external partners, internal operations, and risk management functions.

Preferred Qualifications

• Advanced Degree or Certifications in a related field.
• Proficient in Microsoft Office suite, e.g., Excel, PowerPoint, Word, Outlook.
• Excellent verbal, written, and interpersonal communication skills.
• A team player, able to work effectively in a team fostered, multi-tasking environment.
• Strong working knowledge of the banking and fintech industry.
• Position is required to travel up to 30 percent.

This job will be open and accepting applications for a minimum of five days from the date it was posted.

Salary Range: $155,560 - $251,257

This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the job's location. We offer competitive pay that varies based on individual experience, qualifications and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more, you are welcome to discuss with us as you move through the selection process.

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The Bancorp Bank, N.A. is an EQUAL OPPORTUNITY EMPLOYER and will not discriminate on the basis of race, color, religion, gender, gender identity, sexual orientation, pregnancy, citizenship, national origin, age, disability, genetic information, veteran status or other protected category with respect to recruitment, hiring, training, promotion, and other terms and conditions of employment.

Employment with The Bancorp Bank, N.A. includes successfully passing a background check including credit, criminal, education, employment, OFAC, and social media background history.

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