Patient Service Coordinator II

Massachusetts General Hospital
United States, Massachusetts, Chelsea
151 Everett Avenue (Show on map)
Feb 28, 2025
Summary Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling, check-in, check-out duties. Actual job duties may vary by Department. Does this position require Patient Care? No Essential Functions -Perform routine administrative and clerical duties relating to a clinical service or physician practice office. Functions as part of the care team in a Patient Centered Medical Home practice Providers administrative support to providers and clinical staff Primary roles, Front Desk and phone scheduler as needed Provides superior customer service in face to face patient contact and via the phone Use iPads for PROMs survey collection Patient check in and check out; co-pay collection Verify patient's insurance, assist with additional resources as needed Enroll patients in Patient Gateway Uses EPIC to document messages to various pools within MGH Chelsea HealthCare Center Prepares faxes and mails paperwork Schedules/reschedules/cancels appointments Addresses and triages live phone calls as needed Reviews and triages EPIC Clinical Messages, Patient Gateway e-mail multiple times a day. Schedules patient appointments for follow up office visits Completes EPIC functions, i.e. Arrival Status, No Show, Cancellations Fills empty slots within the clinician's schedules on a daily basis utilizing workqueue list Screens patients appropriate for direct scheduling (Patient Gateway requests) Runs designated EPIC reports and follows up with paperwork as needed Prepares prescription messages in EPIC for Immerse program Closes and reconciles all co-payment and self-payment batches for the day prior to end of shift. Recommends solutions to work flow; participates in trouble shooting and evaluating changes Demonstrates knowledge of HIPAA Confidentiality and Privacy Policies Demonstrates understanding of Disaster protocols to include: fire, safety and code calls, per the mandatory training, as outlined by MGH and JCAHO guidelines. Education High School Diploma or Equivalent required Yes Can this role accept experience in lieu of a degree? Yes Licenses and Credentials N/A Experience office experience 2-3 years preferred Knowledge, Skills and Abilities - Proficiency with all Office Suite, Knowledge of office operations and standards and understanding of office procedures including filing, copying, scanning, printing and faxing. - Ability to use phone system and manage more non-routine phone calls and solve routine issues as appropriate. - Communicating effectively in writing as appropriate for the needs of the audience and talking to others to convey information effectively. - Understanding written sentences and paragraphs in work related documents, to correspond and communicate with others clearly and effectively (including composing/editing e-mail, memos and letters), and to take complete and accurate messages. - Managing one's own time and the time of others. - Well organized and good time management skills to manage multiple tasks effectively, follow established protocols, and work within systems. Physical Requirements* Standing Occasionally (3-33%) Walking Occasionally (3-33%) Sitting Constantly (67-100%) Lifting Occasionally (3-33%) 20lbs - 35lbs Carrying Occasionally (3-33%) 20lbs - 35lbs Pushing Rarely (Less than 2%) Pulling Rarely (Less than 2%) Climbing Rarely (Less than 2%) Balancing Occasionally (3-33%) Stooping Occasionally (3-33%) Kneeling Rarely (Less than 2%) Crouching Rarely (Less than 2%) Crawling Rarely (Less than 2%) Reaching Occasionally (3-33%) Gross Manipulation (Handling) Constantly (67-100%) Fine Manipulation (Fingering) Frequently (34-66%) Feeling Constantly (67-100%) Foot Use Rarely (Less than 2%) Vision - Far Constantly (67-100%) Vision - Near Constantly (67-100%) Talking Constantly (67-100%) Hearing Constantly (67-100%) The General Hospital Corporation is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.