Customer Service Representative II (Remote Work)- 1st shift

1st Shift: 8am to 5pm Monday through Friday

Pay: $19/hour

Job Summary:

This vital position will function as a key contact and liaison for customers and is responsible for all aspects of the order management experience, providing timely courteous service to achieve first-class customer satisfaction.

Primary Responsibilities:
* Accurately enter customer orders into the system and validate all order details to ensure
completeness and accuracy.
* Perform order validation and exception resolution such as pricing issues.
* Handle any order-related issues or customer complaints promptly and efficiently.
* Keep accurate records of all orders, including purchase orders and order confirmations.
* To work as part of a team and deliver quality results by interacting with the customer and
providing exceptional service.
* Order monitoring, credits/cancellations and purchase order revisions
* Follow established policies & procedures as laid out in SOP's and other relevant process
documents.
* Work closely with sales, logistics, and finance teams to ensure seamless order processing.
* Responsible for handling inbound customer calls/emails relating to orders, products, and
services.

Required Qualifications:
* High school diploma or equivalent.
* 2+ years in order management, customer service or related field
* Familiarity with order processing systems and software, such as SAP, Oracle or CRM
* Patience, empathy, and professionalism
* Good communication abilities, including written and verbal
* Good problem-solving skills
* High degree of accuracy and attention to detail.
Preferred Qualifications:
* Background in supply chain, retail or manufacturing field a plus
* Basic knowledge of Microsoft Office Suite