SMB Sales Manager

The Inside Sales team within Lenovo's Direct Business is dedicated to expanding our existing customer base and driving new customer acquisition. As an Inside Sales Manager, you will be responsible for leading a team of SMB Account Representatives through the full sales process, including managing sales queues, lead development, customer acquisition, and retention. This is a vital role that will directly impact Lenovo's ability to meet its ambitious weekly and quarterly targets, while also playing a key role in shaping the future of the sales team as we bring new solutions to market targeted towards SMB customers.

Key Responsibilities:

• Strategic Leadership: Partner with the broader Lenovo Direct team to define both short-term tactical plans and long-term strategic goals, aligning with organizational objectives and the evolution of Lenovo's SMB offerings.

• Team Management: Lead a high-performing sales team focused on prospecting, opportunity development, and pipeline management. Foster a culture of success, accountability, and professional growth.

• Operational Oversight: Provide leadership and guidance in the operational aspects of the sales process, including customer relationship management, opportunity prioritization, and quota attainment. Ensure the sales process is aligned with Lenovo's business strategy and objectives.

• Cross-Functional Collaboration: Build and maintain strong relationships with key stakeholders across product teams, finance, post-sales support, and subject matter experts. Collaborate with various departments to develop and implement strategies for customer acquisition and retention.

• Performance Management: Drive performance through quarterly target setting, ongoing performance reviews, and individual KPI management. Hold team members accountable to their targets and provide regular coaching to help them exceed expectations.

• Sales Training and Coaching: Establish a consultative selling approach around Lenovo's product offerings, including PC & Peripherals, Data Center Solutions, Motorola Phones, Software, and Services. Develop and execute a comprehensive training calendar focused on cross-selling and driving growth with both new and existing customers.

• Sales Cadence and Forecasting: Implement a strong sales cadence to support pipeline management, identify gaps in forecasting, and take corrective actions as necessary. Ensure accurate sales forecasting to meet business objectives.

Position Qualifications:

Basic:

• 8+ years of related professional experience, preferably in sales.

• 4+ years of experience in technology sales, demonstrating a deep understanding of the tech industry.

• 1+ years of experience in a leadership role, managing a high-performance sales team.

• Bachelor's Degree or equivalent professional experience.

Preferred:

• Industry Knowledge: A strong background in the PC hardware industry is preferred for success in this role.

• Data-Driven Decision Making: Ability to analyze and collate unstructured data to make informed business decisions and drive actionable results.

• Strategic and Tactical Planning: Expertise in developing both long-term strategic plans and short-term tactical actions to meet aspirational targets across revenue, gross profit, services, and additional KPIs.

• Solution Selling: Extensive experience in solution selling, particularly in services and software. Demonstrated success in driving go-to-market strategies and sales launches.

• Sales Management Tools: Proficiency with sales management tools, such as Microsoft Dynamics and Outreach.io, to streamline and optimize the sales process.

• Advanced Skills: High proficiency in Excel and PowerPoint, with the ability to analyze data and present insights in a clear and actionable manner.

• Collaboration and Communication: Strong interpersonal skills and the ability to collaborate effectively across cross-functional teams to drive business outcomes.

• Financial Acumen: Strong business and financial understanding, enabling sound decision-making that aligns with company objectives.

• Adaptability and Leadership: Resilience in the face of change and challenges, with a leadership approach that prioritizes a humanistic and supportive management style.
  

This role provides an exciting opportunity to shape the future of Lenovo's SMB sales efforts while driving both individual and team success. If you're a dynamic leader with a passion for technology and sales, we invite you to apply and join our growing team at Lenovo.

Lenovo currently follows a 3-2 hybrid schedule with employees required to be on site 3 days/week and the opportunity to work from home 2 days/week.