Change Delivery Lead
The Change Delivery Lead is a key point of contact for maintaining change delivery planning and execution of change events. The Change Delivery lead will ensure adherence to defined enterprise change planning and execution standards and artifacts. They will be responsible for coordinating cross-functional delivery and dependencies across multiple teams while mitigating risks during the plan and design, delivery, and sustainability phases of a change.
Serving as the central point of contact for allocated change events, the incumbent effectively communicates consultative strategies on change events and collaborates closely with respective stakeholders to manage within agreed scope, capacity, budget and timeline.
Position Responsibilities:
Change Delivery Planning
- Manage the intake, planning, design, delivery, business readiness, and sustainability that supports execution of change initiatives and events.
- Build strategic change initiative and event roadmaps and execution strategies supported by detailed project plans in partnership with assigned LOB leaders.
- Lead an inventory of change initiatives and events amongst cross-functional stakeholders to maintain engagement, tollgates and delivery plans through adherence to enterprise standards.
- Facilitate associated routines to support end-to-end delivery - e.g., kick-offs, status reviews, stakeholder meetings, change controls, tollgates, etc.
- Plan delivery and dependencies across multiple teams.
- Lead dependency management/risk management/impediment removal for the defined deliverables.
- Perform continuous assessment of the impact of change initiatives and events to mitigate delivery risk.
- Lead capacity and resource planning for change delivery strategy including impact analysis and resolution to modifications to delivery strategies.
- Ensure change events are implemented successfully in partnership with business stakeholders and enterprise change teams.
- Responsible for enterprise change process adherence and successful tollgates for inventory of change initiatives and events.
- Serve as an enterprise change and project management SME, coaching and mentoring cross-functional stakeholders, business partners and new colleagues on process standards and successful navigation of key milestones and tollgates.
Change Delivery Execution
- Manage the execution of complex large-scale change initiatives and events.
- Prepare and maintain necessary project materials, meeting materials, tollgate artifacts and project management plans / systems / tools.
- Coordinate end-to-end delivery strategy across multiple teams.
- Ensure change documentation accuracy and adherence to enterprise standards,
- Track all impacts / dependencies to completion and knowledge delivery to impacted audiences.
- Promote/facilitate communication and collaboration across lines of business to support delivery scope and timeline.
- Lead key forums, status updates, working sessions and tollgates amongst stakeholders and leadership.
- Consistently ensure delivery strategy and scope maintains alignment with Change Initiative OKRs and Change Event Success Criteria.
- Serve as the enterprise change and project management SME amongst LOB Executives and
- Senior Leaders to ensure change initiatives are events are managed to enterprise standards.
- Track all relevant tasks/milestones/deliverables in-line with outcome related planning; continuously assessing impact to any deviation in scope, budget and/or timeline.
- Maintain relevant system tooling standards and data integrity in alignment with enterprise standards.
- Proactively identify, manage, and escalate potential risks, impacts, impediments, and dependencies.
- Ensure all tasks and activities identified within each change initiative and events are delivered to agreed scope, capacity, budget and timeline while assuring benefits are maintain alignment to LOB change OKRs and success criteria.
- Other duties as assigned.
Position Qualifications:
- Bachelor's Degree from an accredited university or in lieu of a bachelor's degree a High School Diploma or GED and 6 years of Business strategy, Change and/or Project Management Experience
- 6 years of Change delivery and deployment experience
- 6 years of Experience in project planning, risk and issues management
- 4 years of Experience in consulting, project management or process improvement related role
- 4 years of Experience with process improvement methodologies (e.g., Six Sigma)
- 4 years of Experience in banking, capital markets, or financial services organizations in a regulatory environment preferred
- 3 years of Experience with PPM tools
Licenses/Certifications:
- Project Management Professional (PMP) preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Mar 03, 2025