Quality Engineer III - Contact Center

We're building a culture at BOK Financial where amazing people (like you) can bring their best, be their best and work for the best. You've come to the right place to grow your career.

The Quality Engineer III offer a set of methodologies, processes, and principles that help a product team establish, maintain, improve and achieve a certain level of quality for its product.
A Quality Engineer 3 is responsible for developing processes, testing procedures, and implementing systems to ensure that products and processes comply with regulatory requirements while meeting clients' expectations.
From software development perspective, it is the management, development, operation and maintenance of IT systems and enterprise architectures with a high quality standard.
Starting with the initial product concept through the development stages, a quality engineer is involved; ensuring the product created has the highest level of quality without defects.
At BOKF, we strive for the highest level of quality for every product we offer making the Quality Engineer a valued business partner.

Ourmission is toempower our company, teammates andcustomers through thedelivery of resilient andcustomer-centric technology. We achieve this by leveraging our expertise in technology and deepunderstandingofour business units.

• You will ensure adherence and drive defining/refining tasks outlined in test strategy, planning and defect management process documentation.
• You will drive and continually review the systems, processes, and procedures against the quality standards to ensure the highest integrity of the product.
• You will develop and maintain test suites across application platforms to mitigate risk of failures and ensure consistent product quality.
• You will drive processes for triaging reported defects to maintain a healthy backlog.
• You will analyze, create, and implement preventive measures using innovative actionable metrics that help drive improved defect detention and reduce escaped defects.
• You will validate completion of quality documentation and artifact tasks to support adherence of audit process and procedures.

EDUCATION & EXPERIENCE REQUIREMENTS

This level of knowledge is normally acquired through completion of aBachelor Degree in Computer Science/Information Science/Information Technology or related field of study and/or 7-9 years of directly related experience in Quality Engineering and/or Quality Assurance or equivalent combination of education and experience.

SKILLS:

• Knowledge of contact center or contact center as a service (CCaaS), especially Five9
• Advanced Research and Troubleshooting skills
• Proficient experience testing of infrastructure and/or Cloud Technologies - AWS, Microservices, APIs etc.
• Advanced Understanding of software coding principles/standardsand architecture
• Proficient working in a DevSecOps environment
• Advanced experience with Gherkin/BDD
• Advanced attention to detail
• Excellent verbal and written communications skills
• SDLC (agile, waterfall, etc.)
• Advanced experience with API testing
• Solid Understanding of software coding principles/standards
• Excellent understanding of Data Structures, Data Modeling and design experience
• Test Data Creation and Maintenance.
• Experience in successful implementation of TDD or BDD.
• Strong collaboration with Automation team to move automation forward.
• Exceptional attention to detail
• Maintain and educate team members on industry trends and advancements