New

Teller - Part Time

Firstrust Bank

United States, Pennsylvania, Doylestown

288 South Main Street (Show on map)

Mar 03, 2025

Teller - Part Time

Location

US-PA-Doylestown

Job ID

2025-2588

# Positions

Category

Customer Service/Support

Pay Status

Hourly / Non-Exempt

Objective

Provides friendly, efficient, and effective service to all customers. Performs a variety of financial transactions using technology and office equipment, following detailed procedures. Strives to retain customers through extraordinary service and is alert to customer needs, suggesting services to fulfill those needs. *Onsite Position*

Firstrust Bank is an Affirmative Action Contractor and is an Equal Opportunity Employer.

Minority/Female/Disabled/Veteran

Responsibilities/Duties

Sales & Service	Ensures a high level of quality customer service at all times. Responsible for creating an exceptional customer experience for each and every customer conducting teller transactions. Ensure compliance with Firstrust's policies and procedures. Will always demonstrate a positive demeanor. Meet/exceeds teller referral goals. Understands basic features and benefits of Firstrust retail products and services. Greets each customer enthusiastically and thanks each customer for doing business with Firstrust.
Operational	Reports on teller differences on a daily basis. Performs a variety of customer service transactions as needed. Will help Head Teller verify money received or sent for cash shipments as needed. Will ensure all work is completed accurately and follows up with any outstanding items.
Audit/Security	Follows all compliance related policies and procedures. When needed will conduct audits, i.e., teller, vault, ATM etc. Will comply with all opening and closing procedures.
Mission/Values	Demonstrate behaviors consistent with our Mission/Values. Holds others accountable and insists the team demonstrates the behaviors consistent with our Mission/Values.
Teamwork	Demonstrates teamwork through flexibility and maintains effective communication with others in the Branch. Continuously looks for ways to contribute to the overall teller team performance.
Best in Class Quality Customer Service	Demonstrates the behaviors consistent with our Mission/Values. Will work with a sense of urgency meeting and exceeding the customers' needs and expectations.

Essential Functions

Ability to lift heavy coin trays and stand for prolonged periods of time
Ability to work evenings and weekends based on branch needs
Willingness to travel locally as needed
Extensive telephone work involved.
Excellent interpersonal, analytical and problem-solving skills.
Ability to learn and sell bank products and services.
Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: PC, fax, copier, telephone, postage machine, etc.
Strong listening and verbal communication skills

Knowledge - Skills & Abilities

One to two years of job-related experience.
Excellent interpersonal, cash handling and customer service, as well as computer skills.
High school diploma or equivalent required.
Must be knowledgeable of Bank policies and procedures.