Senior Process Transformation Engineer
The Vice President, Senior Process Transformation Engineer will work in a team of process improvement experts with accountability for delivering on a broad range of projects, varying in risk, size, and complexity, while aligning to business strategies. The Senior Process Transformation Engineer provides support to achieve business results as well as educates and creates awareness of Process Improvement / Transformation methodologies across the Bank.
Outcomes of Process Transformation include...
- Increased efficiency and cost savings.
- Enhanced customer and employee experience.
- More scalable processes.
- Greater Transparency, Accountability and Communication.
- Less dependency on manual controls or intervention.
The Senior Process Transformation Engineer will be focused on supporting the design/management of the enterprise process standards and help coordinate the clean-up/upload of existing process artifacts into new standards/tool. They will also be responsible for leading/co-leading process design sessions, working with multiple stakeholders across a variety of Business Units/Support Functions, and take a leadership role as part of the overall education regarding Continuous Improvement across the Bank.
Position Responsibilities:
Enterprise Process Standards / Guidelines
- Support creation of ongoing Executive communications documents to share progress and findings with Comerica stakeholders.
- Work collaboratively with LOB to introduce/reinforce process standards / guidelines.
Training Support for BPM Solution
- Pro-actively lead coordination and support ongoing process design training needs with all Process Transformation Governance Leads.
- Work collaboratively with LOB's/Support Functions as part of deployment of BPM solution across the enterprise.
Ongoing Process Artifact Support
- Lead / Co-Lead design sessions across BU's/Support Functions.
- Pro-actively work with Governance Leads on identification, prioritization and vetting of process improvement opportunities.
- Actively advise PT Team and BU/Support Function stakeholders on how to drive optimal solutions for efficiency.
- Leading advisor to PT Governance Leads on holistic approach to process efficiency.
- Support overall work effort to ensure existing process artifacts comply with new standards/guidelines.
- Support effort with 3P vendor to convert/upload existing process artifacts into new BPM solution.
Execution and Monitoring
- Monitor LOB/Support Functions training needs and support as needed.
- Partner with key stakeholders to optimize the solution and achieve a high adoption rate.
- Effectively partner and support BU/Support Functions goals and objectives by leveraging process redesign concepts.
Position Qualifications:
- Bachelor's Degree from an anccredited university in Business, Finance, or other related degrees OR High School Diploma/ GED and 10 years of progressive relevant experience
- 5 years of experience working on enterprise level business process management solutions (e.g. Pega, Bizagi, Appian, iGrafx, etc.) with the proven ability to assess situations, align and understand company goals and adept at translating strategy into execution. Strong focus on managing relationship with third-party vendors and senior internal stakeholders
- 5 years of experience demonstrated ability to prioritize multiple requests and obligations to facilitate a smooth, organized workflow, while achieving committed results on time. Ability to think independently and analytically to make sound recommendations
- 5 years of experience with excellent writing and verbal communication skills. Ability to engage with senior internal/ external stakeholders and to communicate complex topics into easy-to-understand messages
- 3 years of experience demonstrated end-to-end enterprise level business process management implementation alongside of enabling systems implementation. Including discovering, mining, documenting, modeling, analyzing, improving, and measuring optimized business processes
- 3 years of experience in banking, capital markets, or financial services organization and the regulatory environment (preferred)
- Black Belt Six Sigma Certification preferred
About Comerica
We know our employees are critical to our overall success and we are dedicated to investing in their future. One of the ways we do this is to offer a comprehensive Total Rewards package designed to recognize and reward individual performance, as well support health, well-being, development and security for our colleagues and their family. Total Rewards consists of cash compensation, development and flexible benefit programs designed to meet individual needs today and in the future. Your salary will be commensurate with your work experience and our programs are reviewed regularly to ensure each remain competitive. We are proud to offer benefits such as health and welfare programs, strong retirement benefits, and generous paid time off programs. You and your eligible family members, including domestic partners and their children, can participate in medical, dental, and vision benefits, 401(k) and pension, income protection benefits such as life insurance, AD&D, and supplemental health programs to offset unexpected health care expenses. We also have a variety of time off programs for things like vacation, sick time, disability, and parental leave. Eligibility for some programs varies based on employment status and tenure.
Upon offer, Comerica conducts a comprehensive background and fingerprint check.
NMLS certification requirement: where applicable, a favorable background check screening, credit check, fingerprint check, and NMLS certification is required in accordance with the SAFE Act.
Comerica Incorporated (NYSE: CMA) is a financial services company headquartered in Dallas, Texas, and strategically aligned into three major business segments; the Commercial Bank, the Retail Bank, and Wealth Management. Comerica's colleagues focus on relationships, and helping people and businesses be successful. In addition to Texas, Comerica Bank locations can be found in Arizona, California, Florida and Michigan, with select businesses operating in several other states, as well as in Canada and Mexico.
Comerica is proud to be an Equal Opportunity Employer - veterans/individuals with disabilities, committed to workplace diversity.
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Comerica Bank
life insurance, parental leave, paid time off, sick time, 401(k)
Mar 04, 2025