Clinical Operations Manager (Remote - Mountain, Central, or Eastern U.S. Regions)

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes - making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

Acentra Health is looking for a Clinical Operations Manager to join our growing team.

Job Summary

Are you ready to drive meaningful change in the healthcare industry? As a Clinical Operations Manager at Acentra Health, you will play a critical leadership role in shaping the growth, strategy, and execution of our clinical operations. This is an exciting opportunity to lead and oversee day-to-day operations across Clinical Operations, Utilization Management, and Clinical Review functions, ensuring exceptional service delivery, operational efficiency, and positive patient outcomes.

In this role, you will be responsible for managing staff performance, workflow optimization, and policy enforcement while fostering a culture of excellence. You will also oversee correspondence with external stakeholders, ensuring seamless communication and collaboration between clients and internal teams. Additionally, you will provide regular operational status reports to leadership, offering insights that drive strategic decision-making.

If you are a proven leader with a passion for innovation, operational excellence, and improving healthcare services, we invite you to bring your expertise and make a lasting impact at Acentra Health.

Job Responsibilities

• Oversee and manage clinical operations and related programs while directly supervising clinical support staff. Coordinate special initiatives, such as automated outreach systems and incentive programs, to enhance operational efficiency.
• Develop, implement, and maintain standardized procedures and best practices to ensure the successful achievement of departmental and program goals.
• Monitor, analyze, and manage key business and financial metrics to drive operational success. Track and report progress toward strategic goals through regular performance reviews and data-driven insights.
• Coordinate all aspects of clinical operations, including program management, scheduling, workflow oversight, status reporting, and issue resolution tracking, to ensure seamless execution.
• Act as the primary point of leadership in the absence of the Director of Operations, assuming full operational responsibilities as needed.
• Proactively identify, address, and resolve operational challenges within the program or department. Delegate issues to appropriate personnel for timely resolution, ensuring continuous workflow efficiency.
• Ability to foster a collaborative team environment, participating in leadership discussions, committees, and cross-functional workgroups to drive informed decision-making and operational excellence.
• Successfully manage change and drive organizational growth, ensuring seamless transitions and continuous improvement.
• Conduct performance evaluations for department employees, providing constructive feedback and coaching to drive professional growth and high performance
• Managing diverse customer needs, ensuring client satisfaction and alignment with business objectives.
• Ability to travel up to 10%, depending on program requirements.
• The list of accountabilities is not intended to be all-inclusive and may be expanded to include other duties that management may deem necessary.

Required Qualifications, Skills, Knowledge, and Experience:

• Bachelor's degree with five (5) years of experience in a related field, or an equivalent combination of education and professional experience.
• Active, unrestricted clinical license required, such as LPN, RN, or Social Worker License, in accordance with State and/or Compact State regulations per contract requirements.
• 3 to 5 years of recent management experience, demonstrating leadership in a clinical operations setting.
• Experience in both public and private healthcare sectors, with a background in government and commercial healthcare programs.
• Minimum of five (5) years of clinical experience, with a strong foundation in patient care and healthcare operations.
• At least three (3) years of experience in utilization review, with expertise in clinical assessment, compliance, and medical necessity evaluations.
• Strong understanding of corporate decision-making processes and organizational structures, with the ability to navigate complex business environments.
• Proficiency in evaluating and optimizing operations, including the development and implementation of policies, strategies, and process improvements.
• Comprehensive knowledge of the U.S. healthcare industry, preferably with experience in both public and private sector healthcare programs.
• Ability to assess available resources and operational environments, develop strategic action plans, and align initiatives with the company's mission and long-term objectives.
• Demonstrated success in P&L management, operational process optimization, remote workforce management, and supporting new business development initiatives.
• Strong knowledge of business development, strategic planning, tactical implementation, and partnership creation to support long-term organizational success.
• Expertise in employee development and performance management, with a proven ability to coach, mentor, and lead teams to success
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Teams) with the ability to quickly adapt to proprietary software applications.

Why us

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people

You will have meaningful work that genuinely improves people's lives nationwide. Our company cares about our employees, giving you the tools and encouragement, you need to achieve the finest work of your career.

We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

~ The Acentra Health Talent Acquisition Team

EOE AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Compensation

The compensation for this role is $85,000.00 - $95,000.00 annual base salary

Based on our compensation program, an applicant's position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

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