Manager, Care Management

Summary of Job - Hybrid

Responsibilities

* Manage daily operations of the Care Management team including measurement of performance metrics and productivity standards; implement, deploy, and reinforce strategies to improve performance.
* Train employees in process operations; act as a preceptor to newly hired staff.
* Complete quarterly evaluations of staff as needed.
* Monitor team caseloads; shift workloads accordingly to meet departmental/organizational needs.
* Monitor timeliness and appropriateness of documentation in clinical systems to ensure that documentation meets accreditation and regulatory standards.
* Ensure that team members are managing enrollees across the care continuum, inclusive of behavioral health, so that enrollees have access to needed care and services.
* Serve as a clinical resource; attend Care Management rounds.
* Monitor employees' performance regularly and coach employees as needed.
* Perform other related tasks as directed or required.