New

Technical Customer Care Specialist II

Cox
parental leave, paid time off, paid holidays, sick time, 401(k)
United States, Georgia, Atlanta
6205 Peachtree Road (Show on map)
Mar 10, 2025
vAuto is looking for a Technical Customer Care Specialist II to join our call center team remotely! SCHEDULE: If selected for this role, your permanent work schedule will be given to you during your training period. This is a call center role. Hours of operation are 7AM - 8PM (M-F) and 8AM - 5PM (Sat). All times listed above are Central Standard Time (CST). You would be scheduled for an 8-hour shift within our hours of operation You would also be expected to work some holidays and Saturdays This position involves taking inbound phone calls, emails, tickets and working to assist Cox Automotive customers. Our Service model looks different from traditional help desk models, because it's made up of skilled, knowledgeable, technically adept staff with the tools and access needed to resolve most issues and requests on first contact. Your Role: Providing the first level of support, answering a high volume of calls and e-mails from customers Assists customers with a variety of questions, requests, and issues Effectively research, document, track and monitor customers' requests and issues to ensure a timely resolution Effectively communicate technical concepts, while taking into consideration the varying degrees of customers' technical experience. Identify and organize tickets according to priority Interfaces with customer's multiple vendors and platforms to ensure seamless data flow, proactively identifies and resolves data issues. Accurately input document and maintain customer issues using SalesForce.com. Minimum Qualifications: High School Diploma/GED and 3 years' experience in a related field; OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year experience; OR 5 years' experience in a related field What We Look For (Preferred): Bachelor's Degree in Information Technology or Computer Information Systems with programming Basic to intermediate technical skills with a moderate level of proficiency Strong knowledge of basic problem resolution and escalation practices Strong technical aptitude, analytical and problem-solving skills Experience with readying and writing SQL queries Excellent phone, verbal and communication skills Attention to detail, maintaining a high degree of accuracy Organizational skills Ability to work independently with minimal supervision Ability to multitask with frequent interruptions and multiple priorities USD 19.57 - 29.38 per hour Compensation: Hourly base pay rate is $19.57 - $29.38/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Benefits: Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. In California, we will consider non-driving candidates who use alternate means of transportation in accordance with applicable law. Application Deadline: 03/14/2025 About Cox Automotive At Cox Automotive, people of every background are driven by their passion for mobility, innovation and community. We transform the way the world buys, sells, owns and uses cars, accelerating the industry with global powerhouse brands like Autotrader, Kelley Blue Book, Manheim and more. What's more, we do it all with an emphasis on employee growth and happiness. Drive your future forward and join Cox Automotive today! About Cox Cox empowers employees to build a better future and has been doing so for over 120 years. With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all. Ready to make your mark? Join us today! Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page . Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Statement to ALL Third-Party Agencies and Similar Organizations: Cox accepts resumes only from agencies with which we formally engage their services. Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility. Cox is not responsible for any fees or charges associated with unsolicited resumes.