Office Support Assistant II - Part-time

The University of Missouri School of Medicine Department of Biomedical Informatics, Biostatistics and Medical Epidemiology

The primary responsibility of this position is to conduct telephone interviewing activities. A secondary activity may be to provide supervision and training support for new telephone interviewers. Responsibilities are with the Center for Medical Epidemiology and Population Health (CMEPH). The center is open seven days a week. Telephone interviewing activities are conducted in four-hour shifts, typically: 9 a.m. - 1 p.m., 1 - 5 p.m., and 5 - 9 p.m., Monday - Friday; 10 a.m. - 2 p.m. and 2 - 6 p.m. Saturday; noon - 4 p.m. and 4 - 8 p.m. Sunday. Callers are expected to work at least three 4-hour shifts, including some night and weekend shifts, per week and may work up to seven shifts per week.

This is not a remote work position. Job duties must be performed on site.
An employee in this position will, in general, apply computer and communication skills to perform routine activities for the job and may be required to learn additional skills as the position evolves.

Typical tasks include:

* Contact individuals by phone (cell or landline) to conduct interviews using computer-assisted telephone interviewing (CATI) software for a variety of health-related or other projects.
* Follow standard data collection protocols during the interviewing process, including reading scripts verbatim and asking every question that appears on your computer screen.
* Routinely use effective tactics to convert possible refusals to completed interviews.
* Maintain professional behavior while interviewing people from all walks of life, regardless of age, race/ethnicity, gender identify, etc., and interacting with other CMEPH staff.
* Carefully follow the rules of conducting an unbiased interview, making sure no personal opinions are shared with prospective respondents during the interviewing process.
* Accurately document the outcome of every telephone attempt so that accurate operational statistics (e.g., number of completed interviews, refusals, and callbacks) can be calculated.
* Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
* Participate in other types of survey activity (e.g., mailed questionnaires, Internet-based surveys) as needed.
* Assist in pre-testing new questionnaires and provide feedback for fine tuning the design of new studies.
* If requested, participate in training new interviewers.
* Serve as a backup for front desk coverage as needed or requested.
* Perform other tasks related to public health surveillance or research as needed.

Shift Type: Variable, from 12 to 28 hours per week. Callers are expected to work at least three 4-hour shifts, including some night and weekend shifts.

High school diploma or equivalent and at least 1 year of experience from which comparable knowledge and skills can be acquired is necessary.

Additional Training: Previous customer service and/or call center experience preferred.

Hiring Range: $14.50-$16.50/hr
Grade: GGS-004
University Title: OFFICE SUPPORT ASSISTANT II
Internal applicants can determine their university title by accessing the Talent Profile tile in myHR.

In addition to filling out the online application please provide a Resume.

Columbia offers small-town friendliness with big city features and a high quality of life for people of all ages and interests. Founded on education and known as an ideal college town, its location also makes it an attractive spot for businesses and travelers. Located on Interstate 70 and U.S. Highway 63, Columbia is right in the middle of the state and the nation. Just a couple hours' drive from St. Louis and Kansas City, Columbia is Boone County's largest population center offering big-city culture, activities, and resources with a low cost of living. Columbia is home to a variety of restaurants and entertainment venues and hosts more than a dozen festivals each year. If you want to grow your career, continue your education, raise a family, and retire, Columbia is a good place to be!

This position is not eligible for University benefits. Individuals in non benefit eligible positions may choose to participate in the Tax Deferred Annuity Plan (403b). For information about this plan, please visit the Faculty & Staff Benefits website at https://www.umsystem.edu/totalrewards/benefits.

Equal Employment Opportunity

The University of Missouri is an Equal Opportunity Employer.

To request ADA accommodations, please call the Director of Accessibility and ADA at 573-884-7278.