Field Service Coordinator

Are you a hands-on problem solver who loves to travel and provide exceptional customer service? IPS is seeking a dynamic Field Service Technician to join our team. In this role, no day will be the same. You'll troubleshoot, repair, and maintain equipment while delivering top-notch service to our customers. You'll be able to work alongside some of the best technicians in the industry utilizing the latest technology tools and equipment. If you're passionate about your work, have a strong work ethic, and enjoy working independently, IPS is the place for you. Apply now and start your adventure with us!

Responsibilities & Expectations:

Integrated Power Services (IPS) is looking for a dedicated Field Service Coordinator. The Field Service Coordinator will have the responsibility for administrative support of the field service effort across the region. This position will also support the field service lead technician and/or regional manager in customer planning and follow up.

• Receiving incoming field service request calls, tracking details such as travel, pricing, materials needed, and required workforce.
• Ensure the customer, industry and IPS training requirements are maintained for all team members.
• Ability to schedule field service projects by evaluating the calendars of the necessary field service technicians, and communicate with all those involved
• Perform VOC review with customers to continuously improve customer experience and drive value for IPS
• Create quotes for Field Service Manager/lead technician and Area General Manager review
• Ensure pricing and work order is correct before sending to Sales department for review
• Ability to ask technical questions regarding the nature of the field service request while always being professional and polite when communicating with customers
• Schedule and coordinate safety training
• Ensure daily, weekly, monthly, and annual inspections and audits are completed
• Re-enforce the safety policies, guidelines, and procedures
• Ensure the field service reports are completed and delivered to customers in a timely manner
• Maintain relevant logs and documentation
• Work with customer and seller to receive PO for jobs
• Process job cost detail report when job is completed; labor, materials, verify all reports, required data documented and saved on server
• Work with financial coordinator for invoicing

Qualifications and Competencies:

• Technical background with electrical and/or mechanical products preferred
• 3 or more years of customer service experience in an industrial environment or equivalent education preferred
• Excellent interpersonal skills, including the ability to build rapport with current and potential customers
• Critical attention to detail
• Excellent communication skills, both oral and written
• Ability to understand, perform and retain various job-related training
• Flexible with hours, overtime, and some weekend work
• Proficient in MS Office suite

You'll thrive at IPS if you...

* Lead with integrity and prioritize safety. You demonstrate high standards and commit to a safe, ethical workplace.
* Value teamwork and accountability. You work well with others, take responsibility, serve others, and deliver on your commitments.
* Focus on the customer. You are dedicated to providing an unmatched customer experience and exceeding expectations.
* Have an entrepreneurial spirit. You're proactive, innovative, and thrive in a fast-paced environment.
* Communicate effectively and with purpose. You keep everyone informed with clear, concise communication.
* Stay curious and love to learn. You continuously seek new knowledge and grow personally and professionally.

Who We Are:

At Integrated Power Services (IPS), we're committed to empowering you to make a meaningful impact. As the industry's leading and fastest-growing service provider, IPS offers single-source electromechanical and power management solutions to enhance the reliability of critical infrastructure across North America and the United Kingdom. We serve over 30,000 essential customer locations, from renewable energy pioneers to hospitals, manufacturers, and municipalities, helping them avoid costly downtime and ensure mission-critical operations.

When you join IPS, you're joining a team that's revolutionizing equipment and process reliability across diverse sectors, from power generation to petrochemicals, and beyond. You'll learn from industry experts, grow alongside a talented workforce, and be part of a company that is built on the Shared Values of Safety, Integrity, Teamwork, Accountability, Customer Focus, and Entrepreneurial Spirit.

Benefits:

• Paid Time Off (PTO)
• 401k Employer Match
• Bonus Incentives
• Tuition Reimbursement Program
• Medical, Dental and Vision plans
• Employee Assistance Program (EAP)
• And more!

Pay Rate Details: $23-$28 per hour

IPS is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.

Any offer of employment is contingent upon the successful completion of a background and driving record investigation. As a federal contractor, our company is committed to maintaining a safe and drug-free workplace. Candidates for this position are required to complete a pre-employment drug screen successfully. The drug screening process will include testing for substances that may impair one's ability to perform the job safely and effectively.

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