Remote Care Product Engineer

Spectraforce Technologies
United States, California, Pleasanton
Apr 15, 2025
Title: Remote Care Product Engineer duration: 12 months location: Pleasanton, CA, 94588 shift: 8 am to 6 pm (Monday- Friday) Description: In our business, we're developing solutions to diagnose, monitor and manage heart failure, allowing people to restore their health and get on with their lives. This person will use multidisciplinary knowledge to support innovative medical devices and components/subsystems in alignment with the company's strategic plan. Responsibilities: Manage projects which may include new production equipment, process improvements and cost reductions while supporting new product introductions. Work with outside consultants, vendors, and the medical community. Helps manage Tier II tickets including trouble shooting tickets, clinic creation requests, and other misc. tickets as needed. Support ad-hoc calls with diQerent sites regarding implementations such as EHR support and setup. Plan, coordinate, and execute activity in support of project goals. Establish requirements and specifications. Identify and mitigate project risks. Helps with Incidence Management including connectivity issues and production issues post deployment. Ensure compliance with procedural and documentation requirements of FDA, and ISO design controls. Support all Divisional initiatives as identified by divisional management and in support of PPE, R&D, PPG, RCTS, and Quality. Complies with U.S. Food and Drug Administration (FDA) regulations, other regulatory requirements, Company policies, operating procedures, processes, and task assignments. Maintains positive and cooperative communications and collaboration with all levels of employees, customers, contractors, and vendors. Develop test procedures and test plans for lower environment and production deployments. Assist with EHR courier setup and troubleshooting between client and clinics. Lead validation and smoke testing on client's medical devices and mobile applications. Troubleshoot Tier II and Tier III tickets escalated by the business and Remote Care Agents. Strong technical background with an analytical and problem solving mindset including knowledge of operational deployments requiring network patching, and infrastructure updates. Required Qualifications: Bachelors Degree In engineering, product support, IT, telecommunications, or related role. An equivalent combination of education and work experience Preferred Qualifications: Medical device experience preferred. Strong analytical, problem solving and project management skills. Demonstrated leadership capability in team settings. Experience working in a broader enterprise/cross-division business unit model preferred. Ability to work in a highly matrixed and geographically diverse business environment. Ability to work within a team and as an individual contributor in a fast-paced,changing environment. Ability to leverage and/or engage others to accomplish projects. Strong verbal and written communications with ability to eCectively communicate at multiple levels in the organization. Multitasks, prioritizes and meets deadlines in timely manner. Strong organizational and follow-up skills, as well as attention to detail.