Guest Services Supervisor

Omni Atlanta Hotel at Centennial Park

Luxurious comfort embraces pure style at the elegant, four-diamond Omni Hotel at Centennial Park. Located in the heart of downtown Atlanta within the bustling Centennial Park District, this luxury hotel treats you to views of the spectacular downtown skyline or picturesque Centennial Olympic Park. The Omni Atlanta Hotel at Centennial Park is connected to Philips Arena and the Georgia World Congress Center, and it is the closest hotel to the Mercedes-Benz Stadium.

Omni Atlanta's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Hotel at Centennial Park may be your perfect match.

The Guest Services Supervisor oversees staff and creates an atmosphere conducive to the prompt and efficient handling of all guest needs.

Oversee the Bell Captain and Concierge teams to establish a highly efficient workflow that consistently delivers outstanding service to our guests, enhancing their overall experience.
• Arrange alternate luggage area space during peak bag storage times.
• Be familiar with Opera and Microsoft Office.
• Train, motivate, and assess staff performance through Moments of Service.
• Liaise with Front Office and Housekeeping for details of groups and VIPs arrivals.
• Demonstrate and maintain 4-Diamond standards of service and daily.

• Greet all guests in a friendly and warm manner, welcoming them to the hotel.
• Follow all company policies and procedures, including hotel key policies.
• Responsible for a clean and neat appearance of uniform, wearing name tag.
• Strive to improve Medallia scores.
• Communicate to staff all future business demands as well as daily check-ins, check-outs, occupancy, in-house functions, and bus arrivals.
• Assist in resolving guest complaints and concerns.
• Schedule pre-arrival calls accordingly and spot checks proper execution
• Ensuring that there is always enough staff by organizing staffing schedules efficiently.
• Act as a link between guests and hotel management.
• Attend meetings with management to discuss problems and strategies for improvement.
• Ensure that all hotel policies are communicated and followed by staff.
• Enhance the guest experience by implementing improvements, such as offering special amenities or organizing events.
• Understand all emergency procedures.
• Complete other duties assigned by management.

• Minimum 1 year experience as Bellman/Driver is preferred. Previous supervisory experience is also preferred.
• Willingness to work extended hours when needed, depending on business demands.
• Willingness to work in various weather conditions.
• Must be 21 years of age or older.
• Must possess a valid Georgia driver license and be able to pass a Motor Vehicle Report.
• Must be able to pass a pre-employment specimen test.

PHYSICAL REQUIRMENTS:

• Ability to stand for the duration of an entire shift.
• Ability to walk, run, bend, push, pull and lift moderate to heavy weight.
• Ability to run 200+ yards to retrieve valet car.

PERKS AND BENEFITS:

• A culture of fun, inclusion, and growth
• Complimentary meals
• Health Insurance and matching 401(k) after one year
• Generous Paid Time Off offered
• Performance-driven, ALL-IN culture
• Discounted associate rates at Omni properties nationwide

Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.