Sr. Instructional Designer

About SCAN

SCAN Group is a not-for-profit organization dedicated to tackling the most pressing issues facing older adults in the United States. SCAN Group is the sole corporate member of SCAN Health Plan, one of the nation's leading not-for-profit Medicare Advantage plans, serving more than 285,000,000 members in California, Arizona, Texas and Nevada. SCAN has been a mission-driven organization dedicated to keeping seniors healthy and independent for more than 40 years and is known throughout the healthcare industry and nationally as a leading expert in senior healthcare. SCAN employees are a group of talented, passionate professionals who are committed to supporting older adults on their aging journey, while also innovating healthcare for seniors everywhere. Employees are provided in-depth training and access to state-of-the-art tools necessary to do their jobs, as well as development and growth opportunities. SCAN takes great pride in recognizing our team members as experts in their fields and rewarding them for their efforts. If you are interested in becoming part of an organization that is innovating senior healthcare visit www.thescangroup.org, www.scanhealthplan.com, or follow us on LinkedIn; Facebook; and Twitter.

The Job

The Sales Instructional Designer is responsible for designing, developing, and maintaining training programs that equip Medicare sales agents with the knowledge, skills, and tools they need to effectively and compliantly sell SCAN Medicare health plans. This role works closely with the training team, sales leadership, product teams, and compliance to ensure training content supports agent success in understanding health plan benefits, using enrollment systems, and following regulatory guidelines.

You Will

Curriculum Development & Design:

• Create and update training materials for SCAN plans and products, Medicare knowledge topics, sales processes, enrollment system navigation, and regulatory compliance tools and resources.
• Develop instructor-led (ILT), virtual instructor-led (vILT), eLearning, and blended learning solutions.
• Design interactive learning experiences, role-playing scenarios, and knowledge assessments.

Collaboration with Stakeholders:

• Partner with internal teams (sales, product, compliance, technology) to gather accurate content and ensure alignment with business needs.
• Maintain up-to-date knowledge of changes to SCAN Health plans, Medicare industry related topics, and internal and external agent processes, regulatory guidelines.

Product & Systems Training:

• Develop training to ensure agents understand Medicare Advantage, Medicare Supplement, and Part D products.
• Develop training on enrollment platforms and customer relationship management (CRM) systems used by sales agents.

Sales Process Training:

• Develop training to enhance agents' consultative sales skills, including needs assessments, objection handling, and compliant closing techniques.

Training Evaluation & Continuous Improvement:

• Monitor training effectiveness using participant feedback, assessment scores, and sales performance data.
• Identify gaps in agent knowledge and adjust training programs to address them.
• Track training participation and maintain documentation for compliance purposes.

Compliance Integration:

• Ensure all training materials comply with CMS marketing and sales guidelines.
• Incorporate compliance reminders and ethical sales practices into all training programs.

Your Qualifications

Bachelor's Degree in Instructional Design, Education, Communications, or a related field preferred; or equivalent experience will be considered

Preferred Certifications or Licenses:

• ATD (Association for Talent Development) Certifications
• Associate Professional in Talent Development (APTD)
• Certified Professional in Talent Development (CPTD)
• Certified Instructional Designer/Developer (CIDD)
• ISPI Certified Performance Technologist (CPT)
• eLearning Guild Certifications (eLearning Instructional Designer Certificate)

Experience Preferred:

• Equivalent work experience in instructional design, training, or sales education will be considered.
• In-depth understanding of instructional design models (ADDIE, SAM, Kirkpatrick).
• Strong knowledge of Medicare health plans, including Medicare Advantage, Medicare Supplement, and Part D plans.
• Familiarity with CMS guidelines for Medicare sales and marketing compliance.
• Understanding of sales processes and techniques, particularly in health insurance.
• Minimum of 5 years of instructional design experience, preferably in sales training or healthcare.
• Experience designing training for Medicare sales agents strongly preferred.
• Experience working in a regulated environment (health insurance, healthcare, or finance).
• Previous experience collaborating with compliance teams to ensure training adherence to regulations.
• Proficiency in instructional design software such as Articulate 360, Rise, or Captivate.
• Strong Microsoft Office skills (PowerPoint, Word, Excel).
• Experience with Learning Management Systems (LMS) for content delivery and tracking.
• Basic multimedia design and editing (video/audio) is a plus.

Strong instructional design skills with expertise in adult learning principles.

Excellent written and verbal communication skills.

Strong project management and organizational abilities.

Ability to simplify complex topics into clear, learner-friendly content.

High attention to detail with a focus on quality and compliance.

Strong facilitation and presentation skills (for train-the-trainer sessions if needed).

Ability to manage multiple projects simultaneously in a fast-paced environment.

Collaborative mindset with the ability to work effectively across departments.

What's in it for you?

• Base Pay: $80,300.00 to $128,500.00 annually
• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• 11 paid holidays per year, plus 1 additional floating holiday, plus birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match
• Robust employee recognition program
• Tuition reimbursement
• An opportunity to become part of a team that makes a difference to our members and our community every day!

We're always looking for talented people to join our team! Qualified applicants are encouraged to apply now!

At SCAN we believe that it is our business to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects our community through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more.

SCAN is proud to be an Equal Employment Opportunity and Affirmative Action workplace. Individuals seeking employment will receive consideration for employment without regard to race, color, national origin, religion, age, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender perception or identity, age, marital status, disability, protected veteran status or any other status protected by law. A background check is required.

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