Systems Engineer III - Kafka Administrator

JOB SCOPE

Responsible for assisting in the configuration and maintenance of enterprise-wide Data as a Service (DaaS) Kafka clusters. Responsible for administration of DaaS applications supporting all Charter Divisions. Will participate in full life-cycle of systems engineering activities of high-quality, scalable solutions.

MAJOR DUTIES AND RESPONSIBILITIES

• Actively and consistently support all efforts to simplify and enhance the customer experience.
• Coordinates with internal departments to review existing integration capabilities, data sources, and proposed solution designs for feasibility, cost and functionality.
• Installs, administers, configures and maintains Kafka clusters, including operating systems and related software.
• Manage Kafka broker configurations, topics, partitions, retention policies, and access control.
• Monitors cluster performance, availability, and health.
• Configures and maintains Kafka Connect, Schema Registry, ksqlDB, REST Proxy, and Kafka Streams components.
• Implements and manages security (TLS/SSL, SASL, ACL, RBAC, etc) and compliance policies.
• Provides 'on call' support to resolve DaaS application issues after normal business hours.
• Uses established change management processes, requiring operational procedures be performed with minimal customer impact, (i.e. during established maintenance window).
• Works with Telemetry, DevOps, SRE, and development teams to ensure smooth Kafka integration and operations.
• Documents systems configurations and upgrades.
• Designs and implements change and control policies and disaster recovery plans; lead troubleshooting efforts to restore functionality in the event of an outage.
• Perform other duties as requested by supervisor.

REQUIRED QUALIFICATIONS

Required Skills/Abilities and Knowledge

• Ability to read, write, speak and understand English.
• Advanced ability to support Confluent and Apache Kafka.
• Advanced knowledge of Kafka internals - brokers, zookeepers, KRaft, partitions, offsets, consumer groups.
• Experience with Kafka Connect, Schema Registry, and Kafka security configurations.
• Advanced ability to follow and implement established change and control policies and procedures.
• Advanced ability to troubleshoot application problems.
• Knowledge of network and systems engineering systems concepts and system/super-system skills, including NetApp Clustered On-TAP, Cisco UCS, and VMWare systems.
• Proficiency with Linux systems administration and container technologies.
• Proficiency in scripting languages (Shell, Python, Ansible) for automation.
• Experience with monitoring and alerting tools (Grafana, Prometheus, Data Dog).

Required Education

• Bachelor's degree in Computer Science or related field, or equivalent experience; May require Industry Standard Certifications

Required Related Work Experience and Number of Years

• Network application work experience - 4+
• System Administration work experience - 3+

PREFERRED QUALIFICATIONS

Preferred Skills/Abilities and Knowledge

• Knowledge of zookeeper operations, upgrades, and migration of Kraft mode.
• Knowledge of Kubernetes concepts and container runtimes.
• Familiarity with Kafka multi-DC replication (MirrorMaker 2 or Confluent Replicator).
• Experience with cloud-based Kafka deployments

Preferred Related Work Experience and Number of Years

• Network OSS application work experience - 6+
• System Administration work experience - 5+

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