Customer Service Specialist

Komatsu
paid holidays, sick time, 401(k)
United States, Wyoming, Gillette
Mar 25, 2025
Komatsu is an indispensable partner to the construction, mining, forestry, forklift, and industrial machinery markets, maximizing value for customers through innovative solutions. With a diverse line of products supported by our advanced IoT technologies, regional distribution channels, and a global service network, we tap into the power of data and technology to enhance safety and productivity while optimizing performance. Komatsu supports a myriad of markets, including housing, infrastructure, water, pipeline, minerals, automobile, aerospace, electronics and medical, through its many brands and subsidiaries, includingTimberPro, Joy, P&H, Montabert, Modular Mining Systems, Hensley Industries, NTC, and Gigaphoton. Job Overview As a Customer Support Specialist, the main functions are to process orders / quotations in a timely manner and answer all internal and external customer questions as needed. Key Job Responsibilities DAILY: * Process customer sales orders, expedite and follow up. * Provide customer quotes, pricing and lead times etc. * Safety conscientious in all daily activities. * Ability to act with a sense of urgency. * Ability to track orders / shipments. * Ability to multi-task. * Excellent verbal and electronic communication skills. * Release and ship orders as necessary. * Read/interpret parts manuals and drawings. WEEKLY: * Process customer credits as necessary. * Unload and load freight trucks. Inspect freight for damage. * Operate manual power hoists, dollies, lifts and forklifts. * Open order reports and expediting. * Attend and participate in weekly department safety meetings. * Reviewfreight bills. MONTHLY: * Transport order open reports. * Attend monthly safety meetings. * After hours on-call for parts department. * Assist with purchasing functions. OCCASIONAL, INFREQUENT: * Mine site visits (customer service/Meetings). Qualifications/Requirements 2 years experience Ability to read/interpret hard copy and electric parts manuals including Link One and VIP. Knowledge and use of Computer and Microsoft Applications. CDK & SAP knowledge is preferred but not required. Understanding / knowledge of entire Material Management functions. Safety policies and expectations. Overall knowledge of shovel operation and functions. Strong working knowledge of company process and procedures. Additional Information Paid vacation Paid sick time Paid holidays Comprehensive benefit package Generous 401k plan Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.