Salesforce Production support consultant - M

What makes Cognizant unique?

Our strength is our people, and our ability to work together. We pride ourselves on the talent we are able to attract to our organization. We not only hire the best, but continuously strive to provide our associates with opportunities to work with innovative solutions and technologies, with premier clients across the globe. Our diverse backgrounds offer different perspectives and new ways of thinking. At Cognizant, we believe those who challenge the way they work today will lead the way tomorrow.

Overall Experience of 5 + Years in salesforce CRM-Sales, Service and Health Cloud and current role as Developer . Responsible for Process Improvement:

• Identify and implement process improvements to enhance efficiency and effectiveness.
• "Incident Management: Respond to and resolve incidents impacting the Salesforce environment, ensuring minimal disruption to users and business processes. "
• "Troubleshooting: Identify, diagnose, and resolve technical issues within the Salesforce platform, including bugs, performance problems, and integration issues. "
• "System Monitoring: Proactively monitor the health and performance of the Salesforce production environment, identifying potential issues before they impact users. "
• "Collaboration: Work closely with other teams, including development, business analysts, and end-users, to understand issues, gather requirements, and implement solutions. "
• "Knowledge Sharing: Document processes, procedures, and solutions to ensure knowledge transfer and facilitate future problem resolution. "
• "Data Management: Support data administration tasks, including data loading, cleansing, and reporting. "
• "Configuration and Customization: Assist with Salesforce configuration and customization, ensuring the platform meets business needs. "
• "Release Management: Participate in the planning and execution of Salesforce releases and upgrades, ensuring a smooth transition for users. "
• "User Support: Address user inquiries and provide technical support to ensure a positive user experience. "
• "Root Cause Analysis: Investigate the root cause of issues to prevent recurrence. "
• "Testing and Validation: Test and validate new features, customizations, and integrations to ensure they function correctly. "
• "Process Improvement: Identify and implement process improvements to enhance efficiency and effectiveness. "

Applications will be accepted until 5/15/2025.

The annual salary for this position is between $80,000 - $130,000 depending on experience and other qualifications of the successful candidate.

This position is also eligible for Cognizant's discretionary annual incentive program, based on performance and subject to the terms of Cognizant's applicable plans.

Benefits: Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:

• Medical/Dental/Vision/Life Insurance
• Paid holidays plus Paid Time Off
• 401(k) plan and contributions
• Long-term/Short-term Disability
• Paid Parental Leave
• Employee Stock Purchase Plan

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

Cognizant is an Equal Opportunity Employer M/F/D/V. Cognizant is committed to ensuring that all current and prospective associates are afforded equal opportunities and treatment and a work environment free of harassment.

Cognizant is recognized as a Military Friendly Employer and is a coalition member of the Veteran Jobs Mission. Our Cognizant Veterans Network assists Veterans in building and growing a career at Cognizant that allows them to leverage the leadership, loyalty, integrity, and commitment to excellence instilled in them through participation in military service.