Medical Office Coordinator - Excellence and Experience Office

University of Illinois Chicago
United States, Illinois, Chicago
Apr 03, 2025
Medical Office Coordinator - Excellence and Experience Office Medical Office Coordinator - Excellence and Experience Office Hiring Department: Excellence and Experience Office Location: Chicago, IL USA Requisition ID: 1031955 FTE: 1 Work Schedule: Monday - Friday, 8:30AM - 4:30PM Shift: Days # of Positions: 1 Workplace Type: Remote Posting Close Date: April 10, 2025 Salary Range (commensurate with experience): $31.80 - 49.17 / Hourly Wage About the University of Illinois Hospital & Health Sciences System (UI Health) The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois Chicago (UIC), UI Health comprises a clinical enterprise that includes a Joint Commission-accredited tertiary care hospital and outpatient clinics, and the Mile Square Health Center network of federally qualified health centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Learn more: https://hospital.uillinois.edu/about-ui-health Benefits eligible positions include a comprehensive benefits package which offers: Health, Dental, Vision, Life, Disability & AD&D insurance; a defined benefit pension plan; paid leaves such as Vacation, Holiday and Sick; tuition waivers for employees and dependents. Click for a complete list of Employee Benefits. Position Summary: This position reports directly to the Assistant Director or designee of the Customer Care Center, which is geared towards providing a world class patient and family centered experience across the care continuum that contributes to profitable growth, customer satisfaction/retention, exceptional quality/value, and financial health in a high performance Call Center environment. This position is accountable for managing high performance standards and optimal service delivery. Services as an "on the ground" project manager is committed to making the UI Health the Provider and Employer of Choice. Duties & Responsibilities: Provide a myriad of services and program offerings to facilitate a seamless access and transition experience across the continuum of care, including but not limited to scheduling, registration, financial clearance, before and after visit follow up, and other services to UI Health via phone, fax, web, electronic portal and email Serves as front end resource on the revenue cycle, registration, financial clearance including performing insurance screening; gathering all data relevant to insurance and contacts insurance company; educates the patient on the UI Health financial policies and insurance guidelines; registers and enters patient registration into the computerized patient care system; and serves as a resource on general financial inquiries. Follows established guidelines and protocols to perform initial telephonic assessment; facilitate the scheduling of appointments for ambulatory care and ancillary services; manages appointment cancellations, re-scheduling, and patient no shows; and provides education to customers regarding information on procedures and issues Perform a combination of both phone based and non-phone based call center responsibilities, including managing and responding to email, web, patient portal and fax requests, responding to voicemail inquiries, assisting with appointment no-show follow ups. Coordinates patients' appointment schedules (e.g., contacts patients to confirm appointments, set up return appointments); mails new information to new patients containing directions, appointment confirmations, and required releases Serving as a liaison to patients, referring providers, and ambulatory services, communicates with and informs new and established customers on recent developments in Customer CARE Center programs and services across the continuum of care from access to transition Works independently, maintaining a team approach within Customer CARE Center to ensure smooth activity flow; evaluates procedures in order to prevent peak work load periods Conducts assessment of service needs, investigates routine inquiries, identifies concerns and trends, solves problems and makes arrangement to ensure patients' needs are met. Responsible for the recording of patient information clearly and accurately in the call tracking database and entering/retrieving detailed data from electronic medical record of the patient. Consults with and suggests service resolutions to the management team. Consults with and suggests service resolutions to the management team. Consults with and suggests service resolutions to the management team. Cross trained to assist with all functions within the Customer CARE Center and performs other related duties as assigned. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Required: 1. Any one or any combination totaling five (5) years (60 months), from the categories below A. College education with course work in a business medical field such as nursing assistant, medical assistant, or medical secretary and/or business fields such as business, finance, public administration, or social science, as measured by the following conversion table or its proportional equivalent: 30 semester hours equals one (1) year (12 months) Associate's Degree (60 semester hours) equals eighteen months (18 months) 90 semester hours equals two (2) years (24 months) Bachelor's Degree (120 semester hours) equals three (3) years (36 months) B. Work experience or ancillary service experience comparable to the Medical Office Specialist level or other positions of comparable responsibility. To Apply: For fullest consideration click on the Apply Now button, please fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts and diplomas within the application. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. Illinois Residency is required within 180 days of employment. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/14549?c=uic Copyright 2025 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-ccc280a7f9809f48929c3414d6ffc350